Customer Care Agent

Luqa - Malta

Yearly Salary: € 18614 - 18614

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Industry: Services

Location: Malta

Basis: Full time

Remuneration: Salary

Main Duties:

Resolve customer queries via phone
Manage communications via Facebook web and email
Handle complaints with professional courtesy
Log and escalate issues to relevant departments
Maintain handling time and quality standards
Provide backup front-desk coverage
Assist with additional business needs as required

What skills do you need

Minimum O-Level standard
Fluent in written and verbal Maltese and English
Flexible to work shifts
Proficient in MS Word and Excel
Strong problem-solving and teamwork abilities
High level of accuracy and attention to detail

Eligibility to work in the EU is a must

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Industry: Services Location: Malta Basis: Full time Remuneration: Salary Main Duties: Resolve customer queries via phoneManage communications via Facebook web and emailHandle complaints with professional courtesyLog and escalate issues to relevant departmentsMaintain handling time and quality stand...