German Customer Support Agent iGaming
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Job Summary
Our client a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.
Responsibilities
- Helping internal and external customers
- Contacting other departments when there is an issue to be solved
- Keeping customer request queues as low as possible
- Customer research (bonuses deposits transactions betting slips documents bet calculations)
- Handling customer request queues assigned accordingly to workload
- Having a high knowledge of products offered by the company
- Attending team meetings and activities
- Taking over in the absence of their Line Manager
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before its launched;
- Responsible for the Banned procedure.
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year in a similar role within online customer service
- Skills - strong communication skills; knowledge of Internet related software
- Bilingual or native fluency in German both written and spoken
- Available to work on shifts bases covering Monday to Sunday
- Health insurance
- Gym/fit allowance reimbursed
- Team activities summer and winter parties
- Flat hierarchy
- Hybrid work
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
