Senior IT Infrastructure Engineer

JOB PURPOSE

IT Infrastructure Engineer within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). The main function is supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called Senior IT Infrastructure Engineer.

• Responsible for designing managing and optimizing the organizations IT infrastructure while ensuring seamless day-to-day operations
• Combines technical leadership in infrastructure engineering with operational oversight to support organizational goals ensuring reliability security and scalability of systems and processes
• Ensures continuity of service on a day-to-day basis

Scope of Infrastructure

• Network / Telecommunications
  Cabling switches optimizers routers firewalls proxies gateways WAN WiFi video-conferencing systems UPS air conditioning generators IoT
• Systems
  Servers (Windows/Linux or iSeries) storage data backup means local applications
• End Users
  PCs thin clients smartphones/tablets printers satellite phones scanner guns headsets

The role forms part of the BUILD and/or RUN teams within the MIS department.
The geographical scope of work aligns with the reporting lines.

JOB FUNCTIONS

• Act as primary escalation point for ITSM ticketing troubleshooting complex technical issues log analysis reporting and monitoring for users within scope
• Design deploy and maintain scalable and secure IT infrastructure
• Ensure high availability and performance through proactive monitoring upgrades and optimizations
• Oversee daily IT operations manage incidents and implement backup and disaster recovery solutions
• Document processes and ensure compliance with organizational standards
• Manage IT hardware resources and capacity planning
• Manage IT infrastructure projects and major changes including requirements gathering implementation planning specifications tender processes supplier selection and user acceptance testing
• Provide technical guidance mentor junior staff and collaborate with cross-functional teams to align IT initiatives with business goals
• Act as custodian of group norms and policies ensuring use of approved business applications and MIS services
• Manage IT infrastructure-related contracts and SLAs including review drafting execution and compliance
• Maintain and update documentation of procedures and configurations
• Ensure IT infrastructure management complies with ISO ITIL and QHSE processes
• Apply security policies procedures and baselines
• Conduct technology watch and anticipate new technologies

DELIVERABLES

IT Hardware Resources Management

• Hardware inventory including IT contracts
  • Frequency: Daily Weekly Monthly

Infrastructure Management

• System uptime and reliability metrics
  • Frequency: Monthly
• Incident resolution times within SLA
  • Frequency: Monthly
• User Acceptance Testing (UAT) per project
  • Frequency: One UAT per project
• Contribution to infrastructure action plan updates
  • Frequency: Monthly
• Weekly meetings with MIS Manager
  • Frequency: Weekly
• Capacity planning (telecommunications hardware and human resources)
  • Frequency: Quarterly

KEY SKILLS

• Strong communication and interpersonal skills
• Meeting skills
• Customer care
• Organized
• Conceptual thinking
• Strong analytical and troubleshooting skills
• Excellent project management and organizational abilities

PERSONAL ATTRIBUTES

• Agile and open-minded
• Professional
• Team player
• Strong interpersonal skills
• Integrity and loyalty
• Flexible
• Strong problem-solving aptitude

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Qualifications

• Degree in Information Technology or Computer Science
• ITIL Foundations certification
• Project Management certification
• Strong knowledge of server hardware operating systems (Windows/Linux) storage and virtualization technologies
• Proficiency in networking (LAN SD-WAN VLANs switches firewalls routing protocols)
• Strong knowledge of Microsoft Active Directory environment (added advantage)
• Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated)
• Knowledge and hands-on experience with Azure cloud platform (added advantage)
• Management certification (added advantage)

RULES AND REGULATIONS

• Ensure all work is carried out in accordance with departmental and procedural manuals
• Ensure understanding of rules and regulations of all statutory bodies
• Must be willing and prepared to travel
• Must have a valid passport