Senior Account Delivery Executive

Peraton is seeking an experienced Senior Account Delivery Executive to lead delivery for a large complex mission-critical Computer Aided Dispatch (CAD) environment supporting public safety operations in New York City.

This role is aligned to Peratons senior delivery and program leadership architecture with accountability for service delivery excellence customer satisfaction operational governance and continuous improvement. The successful candidate will function as the single-threaded leader responsible for operational outcomes relationship management and long-term account stability.

This position is best suited for a highly seasoned delivery leader with demonstrated success managing 24x7 high-availability systems building mature governance models and leading teams in environments where system performance directly impacts public safety and operational readiness.

This position is full-time and onsite in Brooklyn NY.

Day to Day Roles and Responsibilities:

Account & Program Leadership

• Provide overall leadership and accountability for application maintenance and support services for a mission-critical CAD system operating in a 24x7 environment.
• Serve as the primary senior interface between Peraton and customer leadership ensuring alignment on priorities performance and expectations.
• Act as a trusted advisor to customer executives on operational strategy risk management and service modernization.
• Represent Peraton with executive presence and credibility in all customer-facing engagements.

Service Delivery & Operational Excellence

• Ensure consistent delivery of high-availability high-reliability services meeting or exceeding contractual SLAs and KPIs.
• Own delivery performance across incident management problem resolution enhancements and operational support.
• Lead complex operational situations including major incidents and escalations with composure and decisive leadership.
• Drive a culture of accountability quality and continuous improvement across the delivery organization.

Governance Process & Transformation

• Conduct a comprehensive review of existing operational delivery and governance processes.
• Identify gaps risks and inefficiencies; design and implement scalable repeatable and auditable processes.
• Establish and lead formal governance structures including operational reviews performance dashboards and executive steering forums.
• Define and mature change management and release processes ensuring controlled low-risk deployments in a mission-critical environment.
• Align and refine SDLC and application lifecycle processes to support stability security and operational resilience.
• Ensure adoption of ITSM best practices across incident problem change and configuration management.

People Leadership & Workforce Management

• Lead mentor and develop a high-performing team of technical and operational professionals.
• Set clear performance expectations and ensure alignment with Peraton delivery standards.
• Manage staffing models on-call coverage and escalation paths to support 24x7 operations.
• Foster a culture of ownership collaboration and customer focus.

Risk Management Reporting & Continuous Improvement

• Proactively identify operational and delivery risks; implement mitigation and contingency plans.
• Analyze service trends and incident data to reduce recurrence and improve system stability.
• Provide clear data-driven reporting to Peraton leadership and customer stakeholders.
• Drive continuous improvement initiatives focused on reliability efficiency and customer satisfaction.

Cross-Functional & Enterprise Collaboration

• Coordinate with internal engineering cybersecurity infrastructure and corporate teams to ensure secure and compliant operations.
• Manage and integrate third-party vendors and partners as required.
• Stay current on industry best practices related to CAD systems public safety platforms and mission-critical IT services.

Basic Qualifications:

• High School diploma and 12 years of experience may have supervisory or management experience.
• Must be a U.S. Citizen or Green Card holder.
• Must be local to the New York City area and available for on-site work as required.
• 10 years of experience leading IT service delivery account delivery or program management for large complex mission-critical systems.
• Demonstrated experience establishing and maturing governance SDLC and ITSM processes in high-availability environments.
• Proven success managing executive-level customer relationships.
• Strong leadership experience managing multidisciplinary technical teams.
• Excellent communication judgment and decision-making skills.
• Ability to lead effectively under pressure and during critical incidents.

Preferred Qualifications:

• Bachelors degree
• Prior experience supporting Computer Aided Dispatch (CAD) or similar real-time life-safety systems.
• Experience with public safety emergency response or government operational environments.
• Background managing 24x7 support operations for mission-critical platforms.
• Familiarity with regulatory compliance and audit requirements in public-sector environments.
• PMP ITIL or equivalent professional certifications.
• Experience supporting large municipal or metropolitan-scale organizations.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.