Property Management Coordinator

Property Operations Manager

Location: Remote (Strong preference: South Africa or Latin America)
Compensation: $2000$3000 USD per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Industry: Residential Property Management
Schedule: Full-time 9:00 AM 6:00 PM Pacific Time

About the Company

Our client is a U.S.-based residential property management business.

The business is intentionally simple process-driven and checklist-based. Day-to-day operations rely on consistency responsiveness and following clearly documented workflows. This role exists to fully own operational execution so the owner can focus on owner relationships and portfolio growth.

This is a small team with a small portfolio. It will be you and the owner working together with the potential to manage other employees as the portfolio grows.

Role Overview

The Property Operations Manager will be responsible for executing the daily operational workflows of a small residential property management portfolio.

This role is ideal for someone who enjoys structured work clear expectations and repetitive processes. Success does not depend on strategy or creativity but on reliability follow-through and timely communication.

The role involves creating automated text and email campaigns improving existing processes and researching new software solutions to make workflows more efficient. After an initial ramp-up period the candidate is expected to proactively identify and solve problems independently rather than escalating every issue ensuring the team operates smoothly and effectively.

The right candidate will find the role very manageable and will operate comfortably within established systems and checklists.

Key Responsibilities

Tenant and Vendor Communication

• Respond promptly to tenant emails texts and calls during business hours
  
• Maintain same-day response standards for all inbound communication
  
• Communicate with vendors regarding maintenance scheduling and updates
  
• Maintain a calm professional and consistent communication tone
  

Leasing and Listing Support

• Create update and manage property listings across rental platforms
  
• Coordinate applicant communication and follow-ups
  
• Track leasing activity and application status
  

Maintenance Coordination

• Receive and log maintenance requests accurately
  
• Schedule vendors using predefined processes
  
• Track work completion and confirm resolution
  
• Maintain clear and organized maintenance records
  

Administrative Operations

• Follow documented checklists and workflows consistently
  
• Maintain accurate records within property management systems
  
• Organize tenant lease and maintenance documentation
  
• Provide regular operational updates to the owner
  

Required Skills and Experience

• Excellent written and spoken English
  
• Strong reliability and responsiveness
  
• Comfort working in a repetitive process-driven environment
  
• High attention to detail and follow-through
  
• Ability to work independently with minimal oversight
  
• Willingness to work Pacific Time hours consistently
  

Preferred (Nice-to-Have Not Required)

• Prior experience in residential property management
  
• Familiarity with AppFolio Aptly or similar systems
  
• Experience coordinating vendors or maintenance requests
  
• Spanish fluency for Latin America-based candidates
  

Training will be provided. Property management experience is not required for the right candidate.

Success Metrics (First 6090 Days)

• Full ownership of tenant and vendor communication
  
• Zero missed messages or delayed responses
  
• Maintenance requests logged and resolved without escalation
  
• Listings and applications managed independently
  
• Owner fully removed from day-to-day operational execution
  

Why This Role Matters

• Creates operational stability and predictability
  
• Removes daily execution burden from the owner
  
• Enables portfolio growth without additional overhead
  
• Prioritizes reliability and consistency over ambition

Required Experience:

IC