Major Incident Management Graduate

Hi Im Zandile Vanqa your Recruiter and guide to joining CSG. At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What youll do

• You will report to the Service Desk Lead

• You will help with Major Incident Management support including status assessments engagement of teams whiteboard updates and communications and general incident management during major incidents.

• You will serve as the initial contact and facilitator for system-generated events regarding multiple systems and environments throughout the entire CSG environment.

• You will work a variety of shifts to include weekends holidays or extra shifts

• You will be part of the 2026 Graduate Programme which runs for 12 months

• You will be in the Centurion or Cape Town office for at least 3 days in a week

You should have

Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria. Remember you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and applyto explore the possibility were the perfect fit.

• South African Citizen

• CV & Cover Letter

• Academic Record

• BCom BA Linguistics/Communication Business Systems or IT related

• Preferable have some call center experience

• Good verbal and written skills

• Proficiency in English in a business environment

Who will love this job

• A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions foster diversity and belonging and above all treat people with respect

• A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision

• A game changer -you dream big and push the limits of whats possible to improve for yourself and others

• A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow

• A strategist - youre curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Hybrid environment

• Group Training

• Participate in our Employee Belonging Groups

Our story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years our technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are good people who are committed to doing good work. Were high on respect and low on ego making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity innovation and impact across all our locations so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.