Manager Technical Support
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Job Location:
Vecsési Járás - Hungary
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Were seeking curious leadership to oversee the technical support group and participate in daily operations. You will provide technical customer support to ensure that all customers are satisfied with acquired DN products and services. You will engage with customers to ensure understanding of product / service capabilities and operations. Training of customers being their coach and subject matter expert is part of the job as well as cooperation with incident management service delivery and other teams to resolve situations.
We expect your participation on-site in Vecses office at least 3times per a week. This role requires travelling to customers side and participation in on-calls (6AM-11PM) once in 5weeks.
Responsibilities
Manage supervisors and teams across multiple locations client bases or product areas
Identify and address recurring trends difficult-to-resolve problems and potential issues identified by technical support representatives and supervisors
Report new or recurring problems to cross-functional teams such as incident management service delivery and product development
ensures provision of end-to-end support to ensure customer satisfaction or identify and address potential issues
resolves key issues raised by supervisors and teams referring the most significant and complex to technical colleagues or more senior management
monitors performance metrics to ensure teams are performing within expectations and achieving high levels of customer satisfaction
Required Qualifications
- Experience in leadership or people management position
- Deep understanding of software and hardware solutions
- Strong background in retail industry
- Fluent communication in English and Hungarian language
- Collaborative approach with customer-oriented focus and cross-functional cooperation
- Orientation on continuous improvement initiatives and development areas
More about us
We have 23000 great colleagues in 130 countries around the world creating technologies of the future together.
Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee meaningful and responsible work focused on the daily needs of our customers and last but not least opportunity to balance personal and professional life.
*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status.*
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**
We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be foundhere - Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
