Dynamics 365 CRM-Technical-Field Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

We are looking for a motivated Dynamics 365 CRM Developer with 12 years of experience including exposure to Dynamics 365 Field Service to support the design configuration and extension of CRM and field operations capabilities across the Microsoft ecosystem. This role is ideal for someone early in their career who is eager to grow their technical skills while contributing to real-world solutions that improve customer engagement technician workflows scheduling asset management and service delivery.

You will work closely with senior developers business analysts and solution architects to build secure scalable and high-performing solutions within Dynamics 365 Power Platform and Azure.

Key Responsibilities

Dynamics 365 & Field Service Development

• Support the development and customization of solutions in Dynamics 365 Customer Engagement (CE) with guidance from senior team members.
• Assist with configuration and customization of:
  • Forms views business rules and model-driven apps
  • Dataverse tables and relationships
• Contribute to building system functionality using:
  • Basic C# plugins or plugin updates
  • JavaScript for simple form customizations
  • Power Fx and Canvas App logic
  • Power Pages/Liquid (optional if applicable)

Integrations & Automation

• Build and maintain Power Automate flows for notifications updates and service processes.
• Support integration activities (monitoring troubleshooting minor configuration updates) across REST APIs Logic Apps or Azure Functions under supervision.
• Assist in synchronizing work orders inventory updates and data between CRM and ERP systems.

Resource Scheduling & Mobile

• Help configure Field Service components such as:
  • Work Orders Incident Types Bookable Resources
  • Schedule Board customizations and basic booking rules
• Assist in building or maintaining Field Service Mobile app configurations inspections or simple extensions.

Code Quality DevOps & ALM

• Learn and follow established ALM practices including:
• Working with Solutions (managed/unmanaged)
• Versioning and deploying updates
• Use Azure DevOps for:
  • Git source control
  • Work item tracking
  • Participating in build/release processes led by senior developers

Testing Support & Troubleshooting

• Assist in writing and executing test cases for plugins workflows and configurations.
• Troubleshoot basic issues such as form errors workflow failures or plugin exceptions.
• Participate in UAT support and help resolve reported defects.

Required Qualifications

• 12 years of hands-on development experience with Dynamics 365 Customer Engagement / Power Platform.
• Exposure to Dynamics 365 Field Service and familiarity with its core components.
• Foundational experience with:
  • C# .NET plugins or API-based development
  • JavaScript / TypeScript for form logic
  • Dataverse APIs and data models
  • Power Automate
• Understanding of core Field Service concepts such as:
  • Work Orders Incident Types Service Tasks
  • Bookable Resources and scheduling
  • Customer Assets and inventory basics
• Basic knowledge of Azure services (Functions Logic Apps) is an asset.

Preferred Qualifications

• Certifications (nice to have not required):
  • PL-400: Power Platform Developer
  • MB-240: Dynamics 365 Field Service
  • PL-200: Power Platform Functional Consultant
• Experience with or exposure to:
  • Field Service Mobile (Microsoft or legacy Resco)
  • Power Pages / portal development
  • CI/CD practices for Power Platform
  • Integrations with ERP systems (e.g. Dynamics F&O SAP Oracle)

Travel Requirements

Job Posting End Date