Dynamics 365 CRM-Technical-Field Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

We are looking for a motivated Dynamics 365 CRM Developer with 12 years of experience including exposure to Dynamics 365 Field Service to support the design configuration and extension of CRM and field operations capabilities across the Microsoft ecosystem. This role is ideal for someone early in their career who is eager to grow their technical skills while contributing to real-world solutions that improve customer engagement technician workflows scheduling asset management and service delivery.

You will work closely with senior developers business analysts and solution architects to build secure scalable and high-performing solutions within Dynamics 365 Power Platform and Azure.

Key Responsibilities

Dynamics 365 & Field Service Development

• Support the development and customization of solutions in Dynamics 365 Customer Engagement (CE) with guidance from senior team members.
• Assist with configuration and customization of:
  • Forms views business rules and model-driven apps
  • Dataverse tables and relationships
• Contribute to building system functionality using:
  • Basic C# plugins or plugin updates
  • JavaScript for simple form customizations
  • Power Fx and Canvas App logic
  • Power Pages/Liquid (optional if applicable)

Integrations & Automation

• Build and maintain Power Automate flows for notifications updates and service processes.
• Support integration activities (monitoring troubleshooting minor configuration updates) across REST APIs Logic Apps or Azure Functions under supervision.
• Assist in synchronizing work orders inventory updates and data between CRM and ERP systems.

Resource Scheduling & Mobile

• Help configure Field Service components such as:
  • Work Orders Incident Types Bookable Resources
  • Schedule Board customizations and basic booking rules
• Assist in building or maintaining Field Service Mobile app configurations inspections or simple extensions.

Code Quality DevOps & ALM

• Learn and follow established ALM practices including:
• Working with Solutions (managed/unmanaged)
• Versioning and deploying updates
• Use Azure DevOps for:
  • Git source control
  • Work item tracking
  • Participating in build/release processes led by senior developers

Testing Support & Troubleshooting

• Assist in writing and executing test cases for plugins workflows and configurations.
• Troubleshoot basic issues such as form errors workflow failures or plugin exceptions.
• Participate in UAT support and help resolve reported defects.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you are positioned to contribute to innovative solutions using Microsoft Dynamics CRM. As an Associate you are expected to embrace a learning mindset take ownership of your development and actively engage with varied clients and team members turning challenges into opportunities for growth.

Responsibilities

- Assist in the development of Microsoft Dynamics CRM solutions

- Collaborate with stakeholders to gather and analyze requirements

- Support the customization and deployment of CRM applications

- Engage in testing and validation of system features

- Document processes and maintain project records

- Participate in user training and support activities

- Analyze data to inform CRM strategies and improvements

- Stay updated on industry trends and CRM recommended practices

What You Must Have

- Bachelors Degree

- 2 years of experience in Microsoft Dynamics CRM

- Oral and written proficiency in English required

What Sets You Apart

- 2 to 5 years of experience

- Microsoft certification on Dynamics 365 CE modules preferred

- Excelling in technical architecture and strategy development

- Committing to understanding business operations and commercial awareness

- Adapting to diverse client needs and team dynamics

- Engaging in continuous learning and personal development

- Collaborating effectively across teams and maintaining positivity

- Analyzing data to discern patterns and inform solutions

Travel Requirements

Job Posting End Date