Customer Success Manager ENFR (wm) 100

About keynexis

keynexis AG is a Zurich-based technology company pioneering the digitization of buildings with a focus on self-storage and industrial facilities. Our innovative solutions integrate advanced access control sensor technology and smart infrastructure to provide seamless secure and efficient storage experiences. By leveraging cutting-edge technologies such as QR code activation microcontrollers and plug-and-play architectures we aim to revolutionize the self-storage industry.

Role Overview

We are seeking a proactive and service-oriented Customer Success Manager to join our dynamic this role you will be instrumental in ensuring the successful implementation and ongoing support of our smart self-storage solutions all over Europe.

Because we value results over fixed locations we offer a geographically flexible working model with the option to work from your home office. To ensure the highest level of service across our international projects you should also bring a willingness to travel occasionally to meet our partners and oversee implementations on-site.

In this position you will fully engage with our customers taking their needs seriously and ensuring they feel understood. Your responsibilities encompass project setup and quality management (QM) during implementation logistics coordination and proactive status communication. You will also drive continuous feedback loops and provide dedicated support all aimed at achieving the highest levels of customer satisfaction.

Tasks

• Project Implementation: Lead the setup and commissioning of self-storage facilities ensuring seamless integration of our technology solutions.
• Customer Support: Provide exceptional support to clients addressing technical inquiries and ensuring optimal system performance.
• Logistics Coordination: Manage orders oversee packing processes and coordinate logistics to ensure timely delivery and installation.
• Technical Collaboration: Work closely with engineering teams to troubleshoot issues and implement system enhancements.
• Continuous Improvement: Gather customer feedback to inform product development and improve service delivery.

Requirements

• Customer Focus: Demonstrated commitment to delivering exceptional customer service and building lasting client relationships.
• Project Management: Proven ability to manage complex projects coordinate cross-functional teams and meet deadlines.
• Technical Expertise: Understand technical concepts understand the interaction between hardware components network front end and back end and recognise sources of error.
• Adaptability: Openness to learning and implementing new technologies including smart building systems and AI applications.
• Communication Skills: Excellent verbal and written communication skills in English and French German and Spanish is a plus.

Benefits

• Innovative Environment: Be part of a forward-thinking company at the forefront of building digitization.
• Impactful Work: Contribute to projects that redefine the self-storage experience for clients and end-users.
• Professional Growth: Opportunities for continuous learning and career advancement in a rapidly evolving industry.
• Collaborative Culture: Work with a dedicated team that values innovation integrity and customer satisfaction.

Application Process

If you are passionate about technology and committed to delivering outstanding customer experiences we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and interest in the role to .

keynexis AG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.