Technical Support Admin Intern

Rome - Italy

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Technical Support Administrator Intern supports the Technical Service team by assisting in the resolution of customer requests related to new installations and escalated calls. Through this handson involvement and by following established procedures the intern will progressively learn how to engage the appropriate technical team members and manage the resolution process effectively.

Please note: this position is an internship offered on a 6month fixed-term contract.

Duties

Support the preparation of reports useful for Technical Service activities
Assist in managing daily/weekly/monthly field reports for all equipment
Help maintain and update Technical Service systems and databases
Support the verification of customer data accuracy and assist in responding to internal requests related to contracts and offers
Contribute to maintaining high customer service standards especially in telephone communications
Provide support to Technical Service Supervisors in technical analyses and operational prioritization
Assist the team in prioritizing and dispatching work orders/tickets.

Education Degree

High School Diploma or GED

Competencies & soft skills

Willingness to learn and support different operational activities with the opportunity to become familiar with multiple tasks across the Technical Service workflow
Good oral and written communication skills supported by strong attention to detail and a structured organized approach to work
Good proficiency in English is preferred and will be developed further through daily interactions
Ability to handle multiple tasks and priorities with guidance in a dynamic technical environment.

STERIS strives to be an Equal Opportunity Employer.

Required Experience:

Intern

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary The Technical Support Administrator Intern supports the Technical Service team by assisting in the resolution of cust...