Lex Support Engineer (JAVA and Linux)

Job Description: Lex Support Engineer (JAVA and Linux)

Salt Lake City US

Role Overview:

We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5 years in Java. This role requires expertise in working on Linux environment distributed systems troubleshooting system issues.

Key Responsibilities:

- Provide escalated technical support for LeX platform application issues diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.

- Perform system monitoring maintenance and optimization to ensure platform stability and performance. Identify and address performance bottlenecks software bugs and system errors.

- Assist in the deployment and release checkouts configuration changes like rate limits and user onboardings.

- Develop and maintain technical documentation including troubleshooting guides and standard operating procedures (SOP).

- Build and improve runbooks to minimize operational errors and improve operational efficiency.

- Manage incidents communicate effectively with users application owners and senior stakeholders across all areas.

- Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.

- Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev there by improving infrastructure stability and performance.

Required Skills & Qualifications:

- Bachelors degree in Computer Science Information Technology or related field.

- 5 years of experience in L3 support or similar roles.

- Strong proficiency in JAVA programming and application support.

- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.

- Proficiency with Linux-based operating system commands and utilities.

- Strong ability to debug application issues to identify the underlying root cause

- Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams.

Preferred:

- Experience with cloud platforms (AWS).

- Familiarity with CI/CD pipelines and DevOps practices.

Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.