Suites & Catering Manager | Full-Time | Polar Park

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Suites & Catering Manager provides support and assistance with all Suites & Catering activities as well providing assistance to the concession managers in the profitable management of concessions operations as needed. The Suites & Catering Manager will independently initiate and authorize all employment actions such as hiring termination suspension discipline promotion and transfer. The Suites & Catering Manager will actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment.

The Suites & Catering Manager will provide oversight and resolution responsibility for employee performance issues. The Suites & Catering Manager must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Suites & Catering Manager will be to actively mentor train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability professional presentation outstanding interpersonal skills self-direction and strong technical (computer and POS) aptitude required.

This role pays an annual salary of $65000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until April 17 2026.

Polar Park is a vibrant baseball park located in Worcester Massachusetts serving as the home of the Worcester Red Sox a Minor League Baseball team. The park which opened for the 2021 Triple-A season has a seating capacity of 9508 people and is known for its unique design and industrial feel reflecting Worcesters history. The park is committed to providing a comfortable and accessible experience for all fans with wheelchair and companion seating available. It hosts a variety of events year-round including baseball games concerts and community gatherings. The parks location in Worcesters Canal District aims to revitalize the area and serve as a hub for community-oriented events.

• Assists in the overall effective management of Suites & Catering operations.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.
• Provides on-going direction supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems from both a hardware and software perspective.
• Assists in vault opening closing and balancing as necessary.
• Generates event employee schedules and verifies employee time as required.
• Assist in the on-going training development mentoring and supervision of hourly employees as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assist in the management of catered events from set-up to tear down including handling all communication with hourly staff culinary staff and guests.

• Associates degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Three to five (3-5) years of experiefcne in catering or consessions
• Nationally recognized advanced food service sanitation training course certification.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail Excel Word Outlook Schedule.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends as required) depending upon event and business requirements.
• Good verbal and written communication skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.