Customer Loyalty Program Lead
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
The Challenge / Job
As an Expert Researcher working in SAPsCorporate Strategy Group/CMIyou haveathree-partjob.
Program Lead:working side by side with Corporate Strategy and Survey Operations to support and improve our global Customer LoyaltySurvey(CLS)programs by leveraginga suite of tools (SAPQualtrics PythonDataBricksetc)andbest practicestocollect analyze and present research findings across the business to drive action.
Project Coordination:organizing end-to-end execution of each survey wave including activating key business contactsand overseeingcontact nomination survey updates translations distributions workflows ticketing dashboards user access and reporting.
Insights to Action:usingCLS program insights to supportinner loop (CMIand account teams) and outer loop (across the SAP business with ourAcceleratorinitiative)actions and strategies
What Success Looks Like in the Role
As a Customer Loyalty Program Lead your success is measured by your ability to:
Drive Impactful Insights:Collaborate with researchers and business leaders to collect analyze and translate customer feedback into actionable strategies that elevate SAPsCSATscore anddeliver measurable improvements for our customers.
Orchestrate Seamless Execution:Ensure every survey wave is executed flawlessly with clear communication of timelines risks and blockers. You proactively remove obstacles ensuring deliverables are met with precision and on schedule.
Champion Engagement:Inspire and mobilize stakeholders across the business communicating critical actions and providing hands-on support to resolve technical or process challenges. Your leadership ensures everyone is aligned and empowered to contribute to program success.
A Day in the Life
In this dynamic role you will:
Analyze and Illuminate:Dive deep into the Customer Loyalty Data pipeline using advanced analytical tools tooptimizedata collection efficiency and maximize the value of data compelling narratives and visualizations that uncover customer successes and pain points activating internal customer centric learning and inspiring executive decision making to support them.
Lead Cross-Functional Collaboration:Manage complex projects through weekly standups and meticulous task tracking to coordinate a diverse global team and ensure that every dependencyismanagedandeverydeliverableisachieved
Enable and Empower:Work across the core team to develop and maintainCLSprocessessystems(Qualtrics SAPBWDataBricks)anddocumentation(Workzone Wiki JIRA).Collaborate with our Internal colleagues tolead enablement sessions forlarge(>100)audiences and ensure stakeholders have the knowledge and resources to report on engagementof both customersand employees in the program continuouslyoptimizingfor greater impact.
Your Background
You are a data-driven leader with a passion for customer experience and operational excellence. You thrive in complexity ask the right questions and turn data into actionable insights. You are:
Highly organized with exceptional communication skills and a knack for simplifying complexity.
Experienced in extracting and integrating data into Qualtrics and other platforms.
Comfortable presenting to large audiences and collaborating across cultures and time zones.
Proficient in PythonDataBricks and JIRA with a proventrack recordof driving high-qualitytimelyresults.
Motivated by understanding and improving customer partner and employee experiences.
A natural collaborator who enjoys working with people and leading by example.
Minimum Qualifications
Mastersor PhDin Economics Mathematics/Statistics MarketingorSocial Science.
7 years of relevant work experiencerunning other large scaleCustomer Loyalty Programs.
Expertisein Qualtrics Excel Python Spark SQLDataBricksSPSS Rand PowerPoint for data analysis and reporting.
Strong quantitative and analytical skills including descriptive statistics and KPI development.
Demonstrated ability to tell stories with data and create compelling calls to action.
Experience managing projects with multiple dependencies and diverse stakeholders.
Outstanding verbal and written communication skills.
Commitment to excellence attention to detail and role model behavior.
Preferred Qualifications
Experience working with SAP data environments (BW CRM HANA Data Lake Business Data Cloud Datasphere).
Proven success as a program or project manager leading large-scale multiphase research initiatives.
Experience working on global teams across time zones and cultures.
Familiarity with JIRA for work management.
Why Join Us
At SAPyoullbe part of a passionate innovative team thats redefining customer loyalty in the B2B the autonomy to shape programspathwaysmultiple supporting teams working with youto drive change and the support of a global organization committed to your growthas we further develop our long running Customer Loyalty Program. Ifyoureready to make a real impact and help us deliver exceptional experiences for our customers we want to hear from you.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 193400 - 362300(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 445433 Work Area: Corporate Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
