Software Asset Management (SAM) Program Lead

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

1. Strategic SAM Operations & Governance

End-to-End Lifecycle Management: Implement a Closed Loop lifecycle for software assets ensuring seamless transitions from procurement to asset tagging allocation and eventual retirement.
Global Visibility & Local Governance: Manage entitlements across global operations ensuring compliance while respecting regional operational needs.
Process Standardization: Enforce a curated Service Catalog to minimize Shadow IT and standardize software requests ensuring no license enters the ecosystem without a verified PO or Contract.

2. Audit Defense & ELP Readiness

Effective License Position (ELP): Generate real-time Publisher Ready ELPs for Tier 1 vendors (Oracle Microsoft Salesforce AWS) ensuring data accuracy for renewals and true-ups.
Mock Audits: Lead bi-annual internal Mock Audits for high-risk vendors to simulate compliance checks identify data gaps and proactively remediate risks.
Digital Evidence Locker: Maintain an immutable audit trail by attaching all contracts EULAs and POs directly to entitlement records within ServiceNow.

3. Cost Optimization & Risk Reduction

SaaS & Cloud Optimization: Oversee rightsizing strategies for SaaS (e.g. Salesforce M365) and cloud environments (AWS Azure) such as downgrading inactive Pro users and automating reclamation of unused licenses.
Risk Scoring: Quantify financial exposure in real-time and prioritize remediation efforts for high-risk vendors.
Leaver Process Management: Ensure immediate revocation of SaaS access and return of on-prem licenses to the pool upon employee departure to prevent leakage.

4. Platform & Tool Management

ServiceNow SAMPro Ownership: Act as the product owner for the SAM module managing Publisher Packs (Microsoft Oracle IBM SAP) and ensuring healthy integration with SCCM Jamf Intune and cloud portals.

Required Qualifications

Experience: 8 years in IT Asset Management with significant experience managing large-scale portfolios ( 00M spend).
Technical Expertise:
- ServiceNow SAM Pro: Expert-level mastery is mandatory.
- Licensing Complexity: Deep expertise in complex licensing models for Oracle (Java Database Fusion) Microsoft (M365 Azure SPLA) Salesforce and AWS.
- Tool Familiarity: Strong understanding of SAM tool landscapes (Flexera Snow Aspera) and how they compare/integrate with ServiceNow.
Process Acumen: Demonstrated ability to design Smart Procurement workflows that check for existing rights before purchasing new licenses.

Preferred Certifications

ServiceNow Certified Implementation Specialist Software Asset Management (CIS-SAM)
IAITAM Certified Software Asset Manager (CSAM)
ITIL v4 Specialist: High-velocity IT

Leadership & Soft Skills

Executive Presence: Ability to present Financial Exposure and ROI reports to C-level executives.
Vendor Negotiation: Proven track record of reducing renewal costs through strategic consolidation and data-backed negotiation.

Key Responsibilities 1. Strategic SAM Operations & Governance End-to-End Lifecycle Management: Implement a Closed Loop lifecycle for software assets ensuring seamless transitions from procurement to asset tagging allocation and eventual retirement. Global Visibility & Local Governance: Manage entit...