Care Coordination Intern

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health andwellness services that serves as the first and single touchpoint for all care needs in SoutheastAsia.

Since launching in 2018 WhiteCoats digital platform powers a wide range of services includingtele- and in-person consultations as well as medication fulfilment and diagnostic testingacross primary specialist and allied care. With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regionsleading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore Indonesia Malaysia and more information on WhiteCoat please visit .

What you will be doing

We are looking for a Care Coordination Intern to support the team by managing health screening data coordinating patient follow-ups and performing general administrative tasks. As a Care Coordination Intern you will be responsible for managing daily healthcare operations by reviewing health screening reports and identifying abnormal results that require clinical follow-up. This includes coordinating patient outreach through phone calls and email following standard operating procedures (SOPs).

On a day-to-day basis this means you will:

• Gain hands-on experience supporting healthcare operations by reviewing and processing health screening reports in accordance with SOPS.

• Develop an understanding of clinical workflows including identifying abnormal findings and triggering appropriate internal follow-up processes.

• Build exposure to patient communication workflows through assisting with outreach via email and phone for follow-up coordination.

• Strengthen data management and attention-to-detail skills by maintaining accurate records across Excel and internal tracking tools.

• Follow strict data privacy and confidentiality requirements when handling sensitive health information.

• Get exposure to day-to-day operational and administrative work within a healthcare team.

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health companys rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.

How to apply

If you believe you have what it takes for this role click Apply and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Currently pursuing a Diploma or Degree in any discipline; backgrounds in life sciences healthcare public health or data-related fields are a plus.

• High attention to detail and a strong sense of responsibility when handling confidential information.

• Ability to follow structured processes checklists and SOPs accurately.

• Clear written and verbal communication skills for patient and internal communications.

• Basic proficiency in Microsoft Excel and comfort learning new internal systems.

Good to have:

• Prior exposure to healthcare operations health screening programmes or clinical environments.

• Basic familiarity with medical terminology laboratory reports or vital signs.

• Experience in administrative operations or data-handling roles requiring accuracy and confidentiality.

• Comfortable communicating with patients or stakeholders in a professional and empathetic manner.