Onsite Manager Bilingual Flower MoundFort Worth, TX

We are Indeed Flex. We Help People Get Jobs. Right now were hiring!

The current staffing model is broken with low wages and limited opportunities. As flexible work continues to grow were taking a radically different approach: providing job seekers with control ownership and choice so employees can find the working patterns and scenarios to suit their doing so we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand we were acquired by in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support weve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive passionate and driven individuals helping each other grow and building something meaningful!

Main Purpose

The Onsite Manager oversees day-to-day operations for the temporary workforce at the client site ensuring a seamless experience for both associates and client partners. This role manages workforce onboarding attendance performance and compliance throughout the shift lifecycle. Acting as the primary onsite point of contact the Onsite Manager leads and supports a team of leads or representatives ensures fulfillment goals are met and partners closely with the Client Success Manager (CSM) and client staff to drive operational excellence.

*This position is for two sites one in Flower Mound TX and one in Fort Worth TX. The majority of time will be spent at the Fort Worth location with travel to the Flower Mound location as needed. Mileage is reimbursed.

Working Hours: Tentatively Monday through Friday 7AM - 330PM with one Sunday required a month. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs.

Qualifications & Skills

• 23 years of leadership experience in staffing warehouse operations or workforce management.
• Proven ability to manage onsite teams and large-scale contingent workforces.
• Excellent communication and interpersonal skills; bilingual or multilingual abilities are highly desirable.
• Strong problem-solving and decision-making skills with the ability to handle high-pressure fast-paced environments.
• Experience with workforce management or timekeeping systems preferred.
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
• High-level of analytical and critical thinking skills with a strong drive to investigate analyze and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

Start of Shift

• Lead onsite workforce readiness activities and oversee representatives welcoming and directing associates to the time clock.
• Ensure all associates are accurately clocked in before entering the warehouse floor resolving or escalating timekeeping issues promptly.
• Communicate shift expectations assignments and safety requirements clearly to all associates.
• Oversee support for associates with language barriers ensuring full understanding of roles and policies.
• Monitor fulfillment levels at the start of shift and proactively escalate low attendance or coverage concerns to the CSM to ensure service continuity.
• Coordinate with the client to align workforce readiness with operational priorities.

During Shift

• Oversee workforce activity throughout the shift to ensure engagement adherence to schedules and compliance with safety and attendance standards.
• Manage and resolve onsite employee relations or performance issues in real time escalating to the CSM when necessary.
• Monitor attendance to identify early departures or missing associates and address patterns or concerns promptly.
• Partner with warehouse leadership to ensure smooth communication and quick resolution of operational issues impacting workforce performance.
• Track and verify lunch breaks and other timekeeping data for accurate payroll and reporting.

End of Shift

• Supervise end-of-shift procedures to ensure all associates clock out properly and exit the facility with their personal belongings.
• Conduct post-shift debriefs with team leads to identify attendance or performance concerns and follow up on any unresolved issues.
• Validate attendance and daily hour logs in the client portal to ensure accuracy and compliance.
• Identify No Call/No Show (NCNS) associates and coordinate with the scheduling team to block future shifts as needed.
• Compile daily shift summaries for the CSM highlighting workforce trends issues and recommendations for improvement.

Leadership & Management

• Lead train and develop onsite representatives or team leads to ensure consistent application of policies and procedures.
• Serve as the primary liaison between the clients onsite operations and the Indeed Flex internal team.
• Anticipate staffing needs and collaborate with the CSM to adjust workforce allocations and ensure fulfillment targets are met.
• Promote a positive inclusive and safety-first culture among temporary associates.
• Analyze daily performance and provide insights or recommendations for improving workforce efficiency and retention.

Benefits

• $60000 to $70000 annual salary
• Medical Dental Vision and 401K
• Performance-based bonus totaling 8% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

This position requires the employee to drive.

Work Environment Onsite

This job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures noise and safety needs to comply with for site navigation. This role routinely uses standard office equipment to complete daily responsibilities and duties.

Equal Opportunities and Accommodations Statement

Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Were proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression family status marital status sexual orientation national origin genetics neuro-diversity disability age or veteran status or any other non-merit based or legally protected grounds.

Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact Indeed Flex Human Resources.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.