Sales and Service Representative (Contact Centre)

Brisbane - Australia

Hourly Salary: $ 30 - 39

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity:

Full Training provided with Career Progression Opportunities
Uncapped Incentive Opportunities/Earnings
Be Part of An Inclusive And Diverse Team Culture Where Everyone is a Team Player

The Role:

Our Contact Centre is growing. We arelooking for two driven and motivated Sales & Service Representatives to join us!

Based in Brisbane CBD atNational Storages Contact Centre we are excited to expand our Sales & Service function. You will be joining a close-knit vibrant dynamic and high-performing team.

Reporting into the Contact Centre Supervisor you will have the opportunity to work closely with the Contact Centre team and Storage Centres across Australia and New Zealand.

Ideally you will have previous sales and customer service experience in a Call Centre environment and a demonstrated ability to deliver a highly efficient and consistent standard of service.

If you are enthusiastic about sales and committed to providing exceptional customer service we would love for you to join our team!

Shift hours will be:

First 2 weeks of training in the role:
8am - 4pm

Role 1:
Monday 10.30am - 7pm
Tuesday to Fri 11am - 7pm
Saturday and Sunday days off.

Role 2:
Monday 11:30am - 8pm
Tuesday Thursday and Friday 12pm - 8pm
Saturday 9.30am - 5.30pm
Wednesday and Sunday days off.

Key Responsibilities:

Creating a great first impression for our customers. Coordinate and respond to customer enquiries in a timely professional and courteous manner across our various multimedia channels (phone email and webchat).
Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers needs are met.
Promote National Storages brand and products to increase conversions such as insurance storage space and vehicle hire.
Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams.
Achieve individual sales targets and great call quality.

About You:

Strong Customer Service/Sales background
High level of organisational skills and excellent time management
Building relationships comes naturally to you and is matched with a passion and interest for helping people
You have excellent written and verbal communication skills with the ability to be empathetic and professional
You thrive when working in a team environment but can also work autonomously
You have a motivated and proactive approach to your role and are a team player
Proficient at using technology and multitasking between different systems

About Us:

Since 2000 National Storage has become one of Australasias leading self-storage providers operating 270 centres in Australia and New Zealand. As an ASX 200 company we prioritise our people and customers driving our success.

Its an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage across Australia and New Zealand. If you are looking to be part of a company that has a friendly and fun culture that truly values its staff and customers wed love to hear from you!

Benefits of Working with Us:

Join a collaborative high-performing team within a multinational business and ASX 200 listed company.
Access to ongoing development and career progression within a multinational environment.
24-hour wellbeing support for you and your family through our Sonder partnership.
Reimbursements for approved wellbeing services under our WellNS Wallet Program.
Exclusive discounts on a range of leading retailers hotels restaurants and more.
Generous company paid parental leave.
Discounts on a range of storage services including units and merchandise.

Please note applicants may be subject to pre-employment checks which can include reference checks medical checks and with consent police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role only those candidates with the eligible right to work will be considered.

Required Experience:

Unclear Seniority

The Opportunity:Full Training provided with Career Progression OpportunitiesUncapped Incentive Opportunities/EarningsBe Part of An Inclusive And Diverse Team Culture Where Everyone is a Team PlayerThe Role:Our Contact Centre is growing. We arelooking for two driven and motivated Sales & Service Re...