Operations Executive(Housekeeping&Unit Operations)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Reports To: Chief Executive Officer
Employment Type: Full-Time
Location: Nairobi Kenya
Position Overview:
We are hiring an Operations Manager (Housekeeping & Unit Operations) to take ownership of day-to-day operational excellence across our units. This role goes beyond housekeeping supervision and is responsible for unit readiness quality control inventory management and close coordination with the Reservations and Guest Services teams to ensure a seamless guest experience.
This is a hands-on leadership role suited for someone who is detail-oriented highly organized and comfortable managing people processes and property standards.
Key Responsibilities
1. Operations Housekeeping & Unit Oversight
Monitor and supervise cleaning staff and external cleaners to ensure quality efficiency and adherence to company standards.
Conduct regular inspections of units and rooms before guest check-in and after check-out.
Ensure all units are guest-ready clean stocked and properly maintained.
Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
2. Inventory & Asset Management
Maintain accurate inventory of unit supplies linens amenities and cleaning materials.
Track usage minimize loss and place restock orders as needed.
Ensure proper storage labeling and organization of inventory across units.
3. Quality Control & Standards
Implement and enforce cleaning checklists and operational SOPs.
Address performance gaps through coaching feedback and corrective actions.
Continuously improve processes to enhance efficiency and guest satisfaction.
4. Reporting & Administration
Maintain inspection reports cleaning logs and inventory records.
Provide regular updates on unit status staff performance and operational issues.
Assist with scheduling cleaners based on occupancy and forecasted demand.
5.Team Coordination & Communication
Work closely with the Reservations team to coordinate guest needs special requests and scheduling changes.
Ensure clear communication regarding check-ins check-outs early arrivalslate departures and special cleaning requirements.
Support issue resolution related to guest complaints cleanliness concerns or operational delays.
Requirements
Qualifications & Experience
Degree or Diploma in Housekeeping Hospitality Management Hotel Management or a related field
Minimum 2 years experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
Experience supervising staff and managing day-to-day operations.
Strong Leadership communication and problem solving skills
Excellent attention to detail and ability to multitask
Knowledge of housekeeping procedures chemicals and equipment.
Ability to work flexibly including weekends and holidays.
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
