Medical Virtual Assistant
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Job Location:
Libacao - Philippines
Monthly Salary:
$ 6 - 7
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Description
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based physical therapy practice.
The Medical Virtual Assistant will play a key role in supporting front desk and insurance workflows by handling phone calls patient intake scheduling and insurance authorizations. This role is designed to provide consistent coverage during understaffed hours reduce administrative strain on the clinic team and ensure patients receive a high-quality professional experience at every touchpoint.
About Our Client
Our client is a people-driven healthcare organization committed to delivering exceptional customer service and standing out in the healthcare industry. Their culture is built around the values of Commitment to Excellence Compassion Accountability and Trust.
They place a strong emphasis on patient experience and are looking for a Virtual Assistant who communicates clearly warmly and professionallyespecially over the phone.
Responsibilities
Phone & Patient Communication
Answer inbound phone calls during designated coverage hours
Field patient inquiries via phone and email with professionalism and empathy
Confirm patient appointments and assist with rescheduling when needed
Ensure patients feel valued and supported in every interaction
Maintain patient privacy and HIPAA compliance at all times
Scheduling & Front Desk Support
Assist with patient intake and appointment scheduling
Manage and update patient appointment calendars
Coordinate with in-clinic staff to support daily schedules
Maintain accurate patient records in the EMR
Insurance Authorizations (Primary Focus)
Manage and submit insurance authorizations for the entire practice
Track and follow up on pending authorizations
Verify patient insurance coverage as needed
Liaise with insurance providers to clarify coverage and authorization requirements
Update patient files with accurate insurance and authorization information
Explain insurance benefits to patients in a clear patient-friendly manner
Patient Support & Follow-Up
Respond to common patient questions and FAQs
Follow up with patients post-visit as directed
Support referral coordination when applicable
Tools & Systems Used
Prompt EMR
CardPointe (POS)
Google Workspace (Email & Cloud)
Phone systems and internal communication tools
Requirements
Prior experience as a Medical Virtual Assistant medical receptionist or insurance coordinator
Hands-on experience with insurance authorizations (non-negotiable)
Strong phone presence with clear pleasant and professional English
Excellent customer service and patient communication skills
Highly organized detail-oriented and reliable
Comfortable working independently while collaborating with a US-based team
Ability to work evening phone coverage hours as required
Experience in physical therapy or outpatient healthcare is a plus
Benefits
Competitive salary commensurate with experience
Opportunities for professional development and growth
Work in a dynamic and supportive team environment
Make a meaningful impact by helping to build and strengthen families across the globe
Required Skills:
Medical Virtual Assistant Patient Scheduling
Company Industry
IT Services and IT Consulting
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
