Technician Operations, Technical Project Manager

Meters ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers ISPs Partners and Technicians. Every utility starts with an installation and thats where you come in. The Technician Operations team is the live backbone of Meters deployment engine ensuring that we deliver critical infrastructure on time to standard and with zero friction for our partners and customers.

A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure its built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder ensuring our product and work empowers stakeholders to do operationally and technically sound this role youll build Meter for technicians. By guiding field technicians in real time troubleshooting issues as they happen and building the systems and tools that make installations effortless youll ensure our product works where it matters most: in the field.

What success looks like

Your fingerprints will be on every installation shaping the technician experience and driving the scale Meter needs to reach utility your first six months you will:

• Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.

• Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.

• Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.

What your day-to-day will look like

From day one youll be in the center of the action. A typical week might include:

• Running live installation support shifts - answering technician questions guiding them through steps and escalating blockers.

• Troubleshooting networking and hardware issues in real time logging root causes and ensuring fixes stick.

• Documenting progress across active installs and pushing updates to project managers and internal stakeholders.

• Spotting recurring issues and working with Operations Engineering to design new playbooks tools or product changes.

• Translating technician feedback into product improvements ensuring our hardware and software are purpose-built for the field.

Where you can take this role

In year two you could design automated validation tools that remove manual install steps lead the rollout of new technician onboarding programs that cut ramp time in half and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.

Who you are

You thrive on solving problems in real time and making order out of chaos. Youre a natural communicator who can bridge technical and non-technical teams and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper quickly building the technical fluency needed to support field operations. Clear communication disciplined documentation and a builders mindset enable you to bridge teams create structure and translate frontline insights into scalable tools and product improvements.

We are building towards 24/7 coverage. To that end we are hiring across four shifts: Monday-Friday Tuesday-Saturday Sunday-Thursday and your application please note your preferences across these shifts.

Compensation

• The estimated base salary for this role is between $100000 - $170000.

• Additionally this role is eligible to participate in Meters equity plan.

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Required Experience:

IC