Product Manager Customer Device Lifecycle, Consumer Mobility
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Our team and what well accomplish together
The Customer Device Lifecycle Consumer Mobility team leads how customers discover finance upgrade and manage their devices at TELUS and Koodo. We bring together product data and customer experience into a single lifecyclespanning embedded finance platform and vendor ecosystems circular economy and omnichannel journey design.
Our work transforms hardware transactions into long-term customer relationships by making device ownership effortless from purchase through refurbishment and resale. We own the full lifecycle from the customers perspective: financing upgrades trade-in device protection refurbishment and certified pre-owned sales.
We operate like a product organization even when working through large operational and capital programsensuring everything we launch strengthens customer trust and lifetime value.
What youll do
- Lead the customer-side orchestration and launch of a new device financing capability working across product credit technology operations and partners to bring it to market
- Use this flagship program as the foundation for building a scalable device-lifecycle model that expands into upgrades protection trade-in refurbishment and resale
- Translate device-lifecycle strategy into roadmaps priorities and experience-led delivery plans
- Align product technology operations finance marketing credit and vendors around a single coherent customer journey
- Define and track experience attach retention and lifecycle-value outcomes
- Identify and remove friction across the customer journeyfrom financing through resale
- Turn complex multi-team inputs into clear executive-ready narratives and act as the single source of truth for lifecycle progress
- Surface risks trade-offs and misalignment early and drive resolution
Qualifications
What you bring
- 35 years in Product Management Program Management or Product Operations in a complex cross-functional environment
- Experience owning or working on customer-facing platforms financial products or lifecycle journeys not just internal delivery projects
- Strong strategic and analytical thinking with the ability to connect execution to customer and business outcomes
- A track record of being proactive in seeking out necessary information coordinating updates and pushing work forward without constant direction
- Clear confident communicator with the ability to influence and align stakeholders without formal authority
Great-to-haves
While not strictly required the following experience and attributes will make a candidate stand out:
- Experience in Mobility Telecom or Consumer Technology
- Experience with device financing embedded finance trade-in or lifecycle programs
- Experience contributing to product roadmaps or lifecycle strategies
- Vendor and partner management experience
- Experience with tools such as Asana Jira Figma and Google Workspace
- PMP PRINCE2 CSPO or similar certifications
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Join our team TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative t ... View more
