Associate, IT Customer Services (Wilmington, MA)

Job Title: Associate IT Customer Services

Job Location: Wilmington MA

Job Schedule: 9/80

Job Description:

• Prioritize maintain and resolve on-site IT technical issues and escalations within scope
• Manage the inventory of software and hardware materials
• Prepare configure and deploy desktop computer systems including imaging computers and maintaining image library
• Ensure ongoing usability of desktop computers peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
• Work with vendors when necessary to resolve technical problems with hardware and software
• Work with Network Server and Applications Administrators to diagnose and resolve issues

• Support management of network closets and server rooms with service framework providers within scope

• Work with all IT Dept.s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
• Evaluate recommend and perform upgrades to computer systems and applications to ensure optimum efficiency
• Effectively diagnose and resolve unique non-recurring problems with limited supervision
• Meet established service level agreements (SLA) requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLAs and metrics data to ensure customer service and customer satisfaction
• Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
• Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
• Ensure consistent and appropriate communication with end users BRMs and Site-level Leadership for IT operations service inquiries and issues

• Support unclassified IT services within scope

Qualifications:

• To be eligible applicants must be pursuing a Bachelors degree in Computer Science Information Technology / Computer Information Systems or related field or have completed their Bachelors degree within the last 12 months regardless of age.

Preferred Additional Skills:

• Must be detail-oriented accurate and well organized
• Excellent oral and written communication skills interpersonal and organizational skills are required
• Ability to work independently and efficiently to meet deadlines and established response times is essential
• Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
• Must be able to remain flexible with changes in priorities for various tasks and project assignments
• A Security Network/Microsoft certifications a plus

In compliance with pay transparency requirements the salary range for this role in California Massachusetts New Jersey Washington and the Greater D.C Denver or NYC areas is $53000.00 - $99000.00. The salary range for this role in Colorado state Hawaii Illinois Maryland Minnesota New York state Cleveland Ohio and Vermont is $46500.00 - $86500.00. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.