Remote IT Incident Analyst

Trenton, NJ - USA

Monthly Salary: $ 65 - 66

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Incident Analyst needs 31 years experience with incident management risk management

IT Incident Analyst requires:

Strong knowledge of incident management processes tools and techniques.
Experience in coordinating incident response teams and managing incidents through to resolution.
Excellent analytical and problem-solving skills with the ability to identify and assess risks and develop preventive measures.
Strong communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders.
Ability to work under pressure and prioritize competing demands.
ITIL Foundation certification is a plus.
Experience with ServiceNow or similar incident management tools is a plus.
Degree in computer science

IT Incident Analyst duties:

Incident Management: Manage technology incidents including identification assessment prioritization escalation and resolution.
Risk Management: Identify assess and mitigate technology risks to ensure the security reliability and availability of technology systems and services.
Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
Communication: Communicate incident status updates to relevant stakeholders including IT teams business units and senior management.
Incident Response: Coordinate the incident response process including conducting root cause analysis identifying remediation actions and implementing changes to prevent similar incidents.
Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
Documentation: Maintain documentation of incidents including incident reports post-incident reviews and remediation actions.
Training: Develop and deliver incident management training to IT teams and other stakeholders.

IT Incident Analyst needs 31 years experience with incident management risk management IT Incident Analyst requires: Strong knowledge of incident management processes tools and techniques. Experience in coordinating incident response teams and managing incidents through to resolution. Excellent ana...