Technology Support [Multiple Positions Available]
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
DESCRIPTION:
Duties: Provide end-to-end application and infrastructure service delivery for the successful business operations of the firm. Execute policies and procedures that ensure Engineering and Operational stability and availability. Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools. Coordinating with global peers across LOB focusing on driving efficiency and service improvements within payment flow. Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration. Lead incident problem and change management in support of full stack technology systems applications or infrastructure. Collaborate with cross-functional teams to integrate modern telemetry practices into existing mainframe systems. Serve as a reliable point of contact for delivering detailed and timely responses to application-related operational questions.
QUALIFICATIONS:
Minimum education and experience required: Masters degree in Software Engineering or related field of study plus five (5) years of experience in the job offered or as Technology Support Lead Application Support Technical Lead or related occupation. The employer will alternatively accept a Bachelors degree in Software Engineering or related field of study plus seven (7) years of experience in the job offered or as Technology Support Lead Application Support Technical Lead or related occupation.
Skills Required: This position requires five (5) years of experience with the following: Performing code reviews and analysis using COBOL JCL DB2 and CICS; Developing tools and utilities for automating manual inquiries and health checks using Rexx and JCL; Making application changes to CICS Cobol and JCL code using version control and deployment tools including Changeman and Endevor; Writing and optimizing queries using DB2; Assessing infrastructure elements including MQ DB2 NDM and CPU for capacity and alerting. This position requires two (2) years of experience with the following: Making schedule changes accounting for job dependencies in batch schedulers including CA7 ControlM and Zeke; Setting up monitoring and alerting for CICS MQ DB2 and zOS using Mainview. This position requires one (1) year of experience with the following: Executing programs using project and program management tools including ServiceNow and Jira; Developing telemetry solutions for applications using monitoring tools such as Dynatrace or Datadog. This position requires any amount of experience with the following: Designing mainframe and mid-range systems; Integrating interfacing technologies into mainframe and mid-range systems; Testing problem-solving and maintaining the operational stability of mainframe and mid-range systems; Maintaining infrastructure platforms network enterprise compute storage data protection databases resilience and performance through ongoing assessments and optimization; Managing operational service delivery; Evaluating application design modifications using resilient design practices.
Job Location: 10410 Highland Manor Dr Tampa FL 33610.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
