Product Support Engineer

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role and the Team

Proofpoint is seeking a Product Support Engineer for our Enterprise level product range. The successful candidate will possess an understanding of email administration and security DNS IP networking and cloud services provision and will be highly experienced in providing excellent customer service and problem escalation/resolution.

Your day-to-day

• Provide support to systemadministrators &partners during the hours of 9 am to 6 pm APJ (hours may differ depending on customer demand and business need).
• Provide troubleshooting and technicalsupport of complex technical issuesvia phone web-based tools and email
• Advise customers regarding the products proper use and address specific system issues
• Manage productescalations act as a liaison between customers and various levels of tiered support
• If needed the candidate will assist customers during installations and configuration
  

What you bring to the team

• BS in Computer Science
• 5-7 years or above experience in Cyber Security in a technical support/help desk environment
• Knowledge of Email systems and Networking experience in a technical support/help desk environment
• Strong understanding of TCP/IP HTTP SSH DNS SMTP FTP LDAP MySQL & Exchangeenvironment
• Experience with Linux would be beneficial
• Strong technical and analytical skills
• Solid experience in problem analysis and resolution of software problems
• Proven ability to function in a self-directed environment
• Must excel in a fast-paced agile environment where critical thinking and strong problem-solving skills are required for success
• Innovative thinker who is positive proactive and readily embraces change
• Ability to handle clients professionally during all interfaces
• Strong written and verbal communication skills

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!