Claims Intake Specialist

Join Our Team as a Claims Intake Specialist!

Are you an empathetic communicator with a passion for helping others and delivering top-tier service Were seeking a Claims Intake Specialist to join our growing this role youll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly accurately and with care. Youll play a key part in supporting our claim processes coordinating with adjusters and maintaining effective communication to ensure seamless customer experience.

WHAT YOULL DO:

• First Point of Contact: Manage 4060 inbound calls per day from policyholders capturing critical claim information while offering empathy and reassurance.
• Claims Administration: Input claim details into multiple systems process and route documents manage incoming mail and maintain accurate claim files.
• Customer Support Excellence: Build trust through effective communication and professionalism fostering long-term relationships with customers agents and managing general agents.
• Team Collaboration: Coordinate with adjusters and internal departments to ensure smooth handoffs timely updates and complete documentation.
• Adapt and Assist: Stay flexible to support various shifts and departments as needed responding efficiently to changing workloads or priorities.
• Continuous Learning: Gain exposure to multiple lines of business including Credit Protection Debt Cancellation Property and Specialty claims through hands-on experience and training.

WHAT WERE LOOKING FOR:

• Education: High School Diploma or equivalent required.
• Experience: Prior experience in a claims environment specifically first notice of loss or call center operations.
• Customer Focus: Demonstrated ability to provide empathy clarity and understanding during high-stress or emotional situations.
• Technical Skills: Proficient with Microsoft Word Excel Outlook and capable of navigating 34 systems simultaneously.
• Insurance Knowledge: Familiarity with claims processes policy documentation and standard insurance terminology.
• Problem-Solving: Strong reasoning skills to evaluate information identify solutions and manage competing priorities in a fast-paced environment.
• Communication: Excellent verbal and written communication skills; multilingual abilities are a plus.

WHATS IN IT FOR YOU:

• Comprehensive Benefits: Full medical dental vision life insurance company-paid short/long-term disability 401(k) and tuition assistance.
• Career Growth: Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture.
• Dynamic Environment: Thrive in a fast-paced collaborative setting that values initiative accountability and customer-first thinking.
• Meaningful Work: Make a difference for policyholders by providing reassurance and clarity during their time of need.

Apply Now and Become a Key Player in Our Success Story!

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening and reading being able to lift light objects (<25lbs) and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position contact our Human Resources department at .

CITON Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

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