Group Manager Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Manager Operations is responsible for overseeing day-to-day operations ensuring contract delivery and driving team performance.
This role involves supervising team leaders managing resources and ensuring adherence to SLAs and KPIs while maintaining strong client engagement through regular communication and operational reviews.
The manager supports the implementation of organizational strategies policies and best practices in collaboration with the management team while also focusing on analytics reporting financial acumen and AI-driven planning to improve efficiency.
Key responsibilities include coaching and recognizing team members managing performance and working closely with HR to reduce attrition and enhance employee satisfaction.
Additionally the role requires collaboration with process owners training and quality teams to share best practices and deliver superior outcomes with a strong operational focus and the ability to handle client interactions effectively.
Qualifications :
Grade 12
Insurance operations management experience along with experience of managing contact center processes;
Overall 10 years of experience with minimum 3-4 years of experience leading teams
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
