CRM & Sales Excellence Specialist

CRM Governance & Operations

• Ensure CRM governance policies protocols and data quality routines are implemented and followed
• Establish and maintain data validation routines for CRM and BI environments
• Manage CRM onboarding training and continuous user support
• Be the goto link between Global and the local team making sure priorities stay aligned and adapting global solutions so they work best for our reality

Reporting & Analytics

• Deliver accurate businessready dashboards and reports to our stakeholders
• Ensure data validation and reliability across all BI assets
• Provide insights and streamlined reporting to elevate execution quality and commercial outcomes

Sales Excellence & Commercial Effectiveness

• Act as Brazil Key User for sales excellence tools ensuring optimized territory and segmentation processes
• Support targeting prioritization and performance management routines.
• Design and implement KPI frameworks and tracking processes for Sales Representatives including visits volume distribution SKUs coolers and execution standards

Incentive & Performance Campaigns

• Lead the development governance and communication of incentive policies ensuring clarity consistency and strong alignment with commercial priorities
• Oversee KPI definition targetsetting cycles data validation and consolidation to ensure accurate performance tracking and fair compensation outcomes.
• Partner with stakeholders (Field HR Finance Leadership) to refine targets validate qualitative inputs and ensure transparent timely submission of results

CrossFunctional Collaboration

• Connect Field KAON E&F and BI teams to ensure alignment and seamless execution
• Work closely with regions to address execution gaps refine processes and continuously improve sales capabilities
• Act as a problemsolving partner fostering continuous improvement and operational clarity

Qualifications :

• Experience with CRM systems and BI tools
• Bachelors degree in Engineering Business Data Analytics Marketing or related fields
• English Advanced or Fluent
• Good interpersonal relationship
• Very high negotiation and communication skills
• Strong analytical mindset and attention to detail
• Ability to manage large datasets validate information and support field/commercial teams
• Strong collaboration and problem-solving skills

Informações adicionais :

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Remote Work :

No

Employment Type :

Full-time