Music Streaming Platform Customer Specialist with Dutch and English (Remote in Bulgaria)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to Spotify users
- Answer common how-to and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Qualifications :
- Excellent Dutch (C1) and English (C1)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive can-do attitude
- Comfortable explaining complex topics in a clear simple manner
Additional Information :
What Youll Get:
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive multicultural environment
Ready to start your journey with Spotify and Sutherland
Apply now and lets make customer support more human one message at a time.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
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About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
