Renewal Specialist

The Role

• This is an excellent opportunity for individuals eager to start their sales career in a dynamic and fast-paced environment. As a Renewal Manager you will oversee a territory of SME accounts leveraging your communication skills and attention to detail to ensure successful renewals and contribute to the companys growth. This role offers the chance to build foundational sales skills while engaging with clients globally and working collaboratively across teams.

Principal Accountabilities

Account Management & Client Support

• High-Volume Account Management: Oversee a portfolio of SME accounts globally ensuring smooth renewals client satisfaction and timely engagement.
• Client Retention & Support: Provide continuous support to clients throughout the year identifying opportunities to improve their experience and ensure successful renewals with a focus on maintaining strong relationships.

Revenue Growth & Pipeline Management

• Year-over-Year (YoY) Growth: Drive year-over-year revenue growth through consistent renewal success and securing growth opportunities within your accounts.
• Pipeline Efficiency: Manage a high-volume sales pipeline maintaining consistent communication through calls and emails to ensure timely renewals and proactive engagement.
• Upselling & Cross-Selling: Proactively identify opportunities for product and user expansion securing incremental revenue and maximizing account value.
• Negotiation: Lead pricing discussions and renewal negotiations to retain accounts maximizing value while meeting revenue targets.

New Business Lead Management

• Lead Qualification & Prioritisation: Qualify inbound and internally generated leads within defined SLAs assessing customer use case need budget and buying authority to ensure a high-quality pipeline and accurate CRM management.
• Efficient Sales Execution: Engage leads quickly and progress opportunities through a structured efficient sales process ensuring timely follow-up clear discovery and effective pipeline progression.
• Use-Case Discovery & Product Positioning: Conduct consultative discovery to understand customer workflows and needs positioning the most relevant Fastmarkets products and solutions aligned to the customers use case.
• Pricing & Commercial Discipline: Ensure customers are priced correctly according to scope usage and commercial guidelines maintaining revenue integrity while clearly communicating value.
• New Logo Conversion: Convert qualified leads into first-year customers managing early-stage engagement through to proposal negotiation closed won onboarding and adoption
• Lead Nurturing: Maintain ongoing communication with early-stage or longer-term prospects to build relationships and develop future opportunities.

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on.

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Minimum of 2 years in customer-facing roles
• Excellent English proficiency (written and verbal)
• Strong communication and negotiation skills
• Ability to thrive in a fast-paced high-volume environment
• Team-oriented mindset with a focus on collaboration

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process please inform us so we can make the necessary arrangements.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time