Senior Vice President of Operations
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Job Location:
Panama City Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
By the Sea Resorts is seeking a dynamic and experienced Chief Operating Officer to lead and oversee the operational functions of our premier hospitality company based in Panama City Beach FL. This executive role requires a strategic leader capable of driving growth enhancing guest experiences and optimizing operational efficiency across all resort properties.
Role Overview
The Chief Operating Officer (COO) is responsible for the full operational performance of By The Sea Resorts a multi-property hospitality portfolio consisting of independent and branded beachfront and back-beach hotels food & beverage outlets and employee housing. The COO is accountable for translating ownership strategy into disciplined repeatable execution across Operations Engineering Housekeeping Front Office and Food & Beverage.
This role exists because the portfolio has outgrown informal reactive operating models. The COO must establish structure standards and accountability while improving guest experience asset condition labor productivity and cost controlsimultaneously.
The COO is expected to be hands-on analytical decisive and systems-driven with the credibility to lead General Managers and department heads through change.
Core Responsibilities
Portfolio Operations Leadership
- Own day-to-day operating performance across all hotels and operating entities
- Directly manage General Managers and senior operational leaders
- Ensure consistent operating standards while respecting brand and asset differences
- Drive alignment between Operations Commercial Finance and Ownership priorities
Guest Experience & Quality Execution
- Be accountable for Guest Sentiment Scores (GSS) and review performance across all properties
- Eliminate chronic issues tied to housekeeping maintenance cleanliness and asset condition
- Ensure guest issues are solved structurally not repeatedly patched
- Establish clear operating expectations tied to measurable guest outcomes
Engineering & Asset Stewardship
- Oversee Engineering and Facilities performance across the portfolio
- Ensure preventative maintenance (PM) programs are properly designed staffed scheduled and executed
- Shift engineering from reactive fix-it mode to planned asset preservation
- Partner closely with the VP of Facilities to enforce planning discipline bid rigor and capital coordination
- Ensure maintenance staffing levels reflect asset age condition and guest expectations
Labor Strategy & Productivity
- Ensure each property is staffed appropriately for its size age and service level
- Balance labor efficiency with service qualityno false economies
- Implement scheduling productivity benchmarks and accountability systems
- Address turnover training gaps and performance management proactively
Financial & Operating Discipline
- Own operational expense performance in collaboration with Finance and Commercial leadership
- Ensure budgets are executable realistic and adhered to
- Understand CPOR productivity metrics and cost drivers by department
- Hold GMs accountable for variance explanations and corrective action
Leadership Culture & Accountability
- Build a culture of ownership accountability and operational pride
- Replace informal habits with clear processes and expectations
- Coach develop andwhen necessaryupgrade leadership talent
- Establish clear performance standards and consequences
Required Experience & Profile
- Senior multi-property hospitality operations experience (hotel or resort portfolio)
- Proven success running both independent and branded assets
- Demonstrated strength in engineering oversight housekeeping execution and labor optimization
- Strong financial acumen; comfortable managing budgets labor models and cost controls
- Experience leading operational turnarounds or fixing under-maintained assets strongly preferred
- Comfortable operating in an ownership-led environment with high expectations
Personal Attributes
- Structured disciplined and highly organized
- Comfortable making hard decisions and holding leaders accountable
- Not reactive; thinks in systems plans and processes
- Respected operatornot theoretical not hands-off
- Direct credible and calm under pressure
Reporting Structure
- Reports directly to Ownership
- Works in close partnership with the Chief Commercial Officer (CCO) and Finance leadership
- Oversees all property-level operational leadership
Required Experience:
Senior Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
The Houseman is responsible for the maintenance and upkeep of the hotel's guest rooms and public areas. They perform a variety of tasks, including moving furnit...
