Revenue Operations Manager

Company Overview:

Deighton Associates Ltd. is a global leader in infrastructure asset management software dedicated to helping governments and transportation agencies make smarter data-driven decisions. With its flagship platform dTIMS Deighton empowers clients to manage roads bridges and other critical assets with precision and long-term sustainability in mind. Backed by decades of innovation and a collaborative team culture Deighton is trusted by organizations worldwide to deliver impactful future-ready solutions. Join a team that thrives on open communication collaboration and celebrating wins togetherwhere your contributions are valued and your growth is supported every step of the way!

Job Summary:

Deighton is looking for a detail-driven and forward-thinking Revenue Operations Manager to join our team. This role will be responsible for executing and maintaining the operational foundation that helps drive Deightons revenue lifecycle from opportunity pursuit and proposal submission through implementation renewal and expansion.

This role focuses on process execution CRM integrity RFP and proposal operations and actionable reporting enabling cross-functional teams to operate from a shared reliable revenue operating model. This is a hands-on manager-level role that works across global sales and professional services teams to ensure consistency visibility and follow-through.

Key responsibilities:

Revenue Process Execution

• Own manage and maintain end-to-end revenue operations processes

across Sales Professional Services and Client Success

• Helps operationalize pre-sales to implementation handoffs ensuring scope assumptions and delivery readiness are clearly documented
• Identify operational gaps impacting time to revenue and escalate improvement opportunities
• Ensure and drive consistent definitions stages and metrics across teams

CRM & Revenue Systems Management

• Own maintain and administer the CRM and other related internal systems:
  • Pipeline tracking
  • Forecasting
  • Renewals and expansions
  • Professional services revenue visibility and opportunity hand backs
• Ensure required fields stages and data standards are followed
• Support CRM adoption and data hygiene across teams
• Produce recurring dashboards and reports for leadership on system and revenue health

Revenue Reporting & Insights

• Deliver regular reporting on:
  • Pipeline health
  • RFP and bid activity
  • Win/loss trends
  • Implementation timelines
  • Renewal and expansion visibility
  • CRM system health
• Support quarterly planning and forecasting with accurate timely data
• Translate data into practical insights to support decision-making
• Design develop and maintain dashboards used across Marketing Sales and Client Success
• Create and manage recurring reports on campaign performance funnel activity pipeline health and NPS
• Report on trends in customer behavior lead generation product usage and engagement to support planning and forecasting

Proposal Operations & RFP Management

• Mange proposal templates and reusable content components
• Monitor procurement portals for submissions deadlines amendments and addenda
• Coordinate proposal inputs across cross-functional teams
• Ensure compliance with submission requirements and timelines
• Capture outcomes and feedback to support continuous improvement

Automation & Technology

• Support the creation and optimization of marketing automation programs including nurture flows lead scoring segmentation and lifecycle engagement.
• Help maintain clean reliable data across CRM and marketing automation platforms (Pipedrive Campaigns Salesforce Marketo etc.).
• Work with team members to define measurement approaches for campaigns programs and events.

QualificationsRequirements

• 58 years of revenue operations sales operations or a related role
• Experience in B2B or public sector RFP driven sales cycles
• Hands-on experience administering managing and implementing CRM systems
• Advanced Excel skills (pivot tables data modeling complex formulas).
• Strong hands-on experience with Power BI or a comparable BI platform (Tableau Looker etc.).
• Familiarity with CRM and marketing automation tools such as Pipedrive Salesforce or Marketo.
• Comfortable working with large datasets and multiple data sources.
• Solid understanding of marketing funnels digital analytics and sales reporting structures.
• Ability to turn data into clear actionable recommendations and provide business insights.
• Exposure to professional services or implementation led environments

Skills

• Strong organizational and process execution skills
• Data analysis and reporting
• Proposal coordination and template management
• Cross-functional communication and collaboration
• High attention to detail and follow-through

Nice to Have

• Experience with SQL or other data querying languages.
• Background in automating reporting workflows.
• Familiarity with financial modeling or revenue attribution.
• Experience working in SaaS B2B or government-focused environments.

Who You Are

• Execution focused and pragmatic
• Analytical curious and able to uncover patterns or explain changes in performance
• Highly organized with strong attention to detail who is structured and dependable
• Comfortable presenting insights to a range of stakeholders and working across teams without direct authority
• Someone who brings structure and clarity to unstructured problems
• A collaborative team member who works well across departments
• Continuous improvement mindset

What does Deighton Provide

• Competitive compensation vacation and personal time group benefits
• In-house executive Chef Lunch meals prepared and provided 5 days a week.
• A supportive team that encourages and supports professional growth.
• Located in Whitby Ontario- Right off the 401 in the heart of Durham Region
• Company and department employee social events gaming stations in-office
• Working on meaningful and impactful work.
• Matching Group RRSP contributions
• Roll Over Vacation
• Summer golf lessons for beginners
• On-Site parking

Salary Range: CAD $70000- CAD $90000.

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Required Experience:

Manager