Customer Service Rep (Florida)

Orlando, FL - USA

Hourly Salary: $ 20 - 20

Experience Required: 2years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customers expectations by assessing our customers needs assigning priorities and triaging the information to the appropriate resources. (Customers may include patients medical professionals and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.

Shifts Available:

M-F 8am-4:30pm

M-F 9:30am-6pm

M-F 11:30am-8pm

Responsibilities:

Act as first point of contact with patients by carefully evaluating the purpose of the call carefully assessing their purpose prioritizing their handling and triaging the calls if indicated.

Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.

Enroll new customers to Patient Services.

Record activities in the patient database and follow up to secure services (such as product training mailing of promotional materials etc.) for our customers by contacting physicians offices pharmacies and other external entities to ensure patients needs are being met.

Complete various special projects as required

All applicants must complete this form: Previous work experience in Specialty Pharmacy or Customer Service

Professional level skills in computer use including but not limited to Microsoft Office email web-based applications and key boarding skills

Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face) and that involve solving problems making decisions using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional customer service setting

Strong ability to multi-task and strong time management skills

Ability to function in a high-volume fast-paced environment

Dependable and strong work ethic

Ability to accept and implement feedback and coaching

Specific type of experience preferred:

Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience

Experience working in a health care/pharmaceutical industry environment

Understanding of challenges associated with patients medical condition

Important Skills:

Accustomed to working in high call volume environment.

All applicants must complete this form: Choose Us

Meaningful Impact
Join a team dedicated to improving patient access to critical medications. Your contribution directly supports patients navigating complex healthcare and treatment needs.
Career Growth & Advancement
We believe in promoting from within. Our Advance Gold development program provides structured support to help you build new skills and grow into long-term career paths.
Technology-Driven Innovation
We blend human expertise with innovative technology including custom software and data analytics to streamline medication management and enhance patient outcomes.
Award-Winning Workplace
We are proud to be recognized as a Best Place to Work for two consecutive years thanks to our culture of collaboration respect and continuous improvement.
Flexible Work Options
After 120 days of meeting performance and attendance expectations eligible employees may transition into a hybrid work-from-home schedule.
Comprehensive Benefits (Post-Permanent Conversion)
- Competitive compensation structure
- 401(k) with company match (immediate vesting)
- Medical dental and vision insurance
- Life and short-term disability insurance
- Additional training & internal growth pathways

Required Skills:

Strong accurate data entry skills. Previous work experience in Specialty Pharmacy or Customer Service (preferred). Professional-level computer skills including Microsoft Office email web-based applications and keyboarding.

Required Education:

Working with databases/CRMs or tracking systems; Salesforce CRM experience in a healthcare/pharmaceutical of challenges associated with patients medical conditions.

Shifts Available:

M-F 8am-4:30pm

M-F 9:30am-6pm

M-F 11:30am-8pm

Responsibilities:

Act as first point of contact with patients by carefully evaluating the purpose of the call carefully assessing their purpose prioritizing their handling and triaging the calls if indicated.

Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.

Enroll new customers to Patient Services.

Complete various special projects as required

All applicants must complete this form: Previous work experience in Specialty Pharmacy or Customer Service

Professional level skills in computer use including but not limited to Microsoft Office email web-based applications and key boarding skills

Strong ability to multi-task and strong time management skills

Ability to function in a high-volume fast-paced environment

Dependable and strong work ethic

Ability to accept and implement feedback and coaching

Specific type of experience preferred:

Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience

Experience working in a health care/pharmaceutical industry environment

Understanding of challenges associated with patients medical condition

Important Skills:

Accustomed to working in high call volume environment.

All applicants must complete this form: Choose Us

Meaningful Impact
Join a team dedicated to improving patient access to critical medications. Your contribution directly supports patients navigating complex healthcare and treatment needs.
Career Growth & Advancement
We believe in promoting from within. Our Advance Gold development program provides structured support to help you build new skills and grow into long-term career paths.
Technology-Driven Innovation
We blend human expertise with innovative technology including custom software and data analytics to streamline medication management and enhance patient outcomes.
Award-Winning Workplace
We are proud to be recognized as a Best Place to Work for two consecutive years thanks to our culture of collaboration respect and continuous improvement.
Flexible Work Options
After 120 days of meeting performance and attendance expectations eligible employees may transition into a hybrid work-from-home schedule.
Comprehensive Benefits (Post-Permanent Conversion)
- Competitive compensation structure
- 401(k) with company match (immediate vesting)
- Medical dental and vision insurance
- Life and short-term disability insurance
- Additional training & internal growth pathways

Required Skills:

Required Education:

Working with databases/CRMs or tracking systems; Salesforce CRM experience in a healthcare/pharmaceutical of challenges associated with patients medical conditions.

Company Industry

IT Services and IT Consulting

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Shyft6

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Customer Service Rep (Florida)

Shyft6

Orlando, FL - USA

Job Summary

Meaningful Impact

Career Growth & Advancement

Technology-Driven Innovation

Award-Winning Workplace

Flexible Work Options

Comprehensive Benefits (Post-Permanent Conversion)

Meaningful Impact

Career Growth & Advancement

Technology-Driven Innovation

Award-Winning Workplace

Flexible Work Options

Comprehensive Benefits (Post-Permanent Conversion)

Company Industry

Key Skills

About Company

Customer Service Rep (Florida)

Orlando, FL - USA

Job Summary

Meaningful Impact

Career Growth & Advancement

Technology-Driven Innovation

Award-Winning Workplace

Flexible Work Options

Comprehensive Benefits (Post-Permanent Conversion)

Meaningful Impact

Career Growth & Advancement

Technology-Driven Innovation

Award-Winning Workplace

Flexible Work Options

Comprehensive Benefits (Post-Permanent Conversion)

Company Industry

Key Skills

About Company

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