Customer Assurance Analyst

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to power the Worlds connections

If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

About the role:

Kong is establishing a global Customer Assurance team that will play an important role in helping Kong gain and keep the trust of its customers around the world with respect to its information security operational resilience and data governance practices.

Reporting to Kongs the Customer Assurance Senior Manager India-based team and will play an important role in helping build the team.

Responsibilities

Coordinate Cross-Functional Responses: Serve as a point of contact for customer security and compliance inquiries. Collaborate with internal teams (Compliance Security Engineering Legal etc.) to gather necessary information and provide thorough prompt and accurate responses to customer questionnaires and inquiries.
Develop Scalable Processes: Contribute to the refinement of processes to efficiently handle questionnaire completion and information security inquiry responses. Maintain a repository of standard answers templates and documentation to enhance efficiency and consistency. Leverage tools or automation to manage repetitive questionnaire content.
Proactive Customer Assurance: Identify opportunities for and maintain customer-facing security documentation and collateral (such as FAQs and trust portal content). Track and report on customer assurance activities and metrics (such as questionnaire turnaround times common security concerns and customer feedback). Anticipate and address common customer questions proactively to build trust.
Cross-Department Collaboration: Work closely with global Sales and Customer Success teams during pre-sales and renewal cycles to address security and compliance questions. Attend customer calls as the companys Customer Assurance representative providing clear explanations of our security posture and practices to shorten sales cycles and reassure customers.

What youll bring:

Experience: Over 3 years of experience in information security or compliance with substantial involvement in security assurance or GRC programs. At least 1 year of experience in a customer-facing role such as responding to client security questionnaires or participating in trust-building activities. Total professional experience is less than 5 years.
Security Knowledge: Understanding of security and compliance frameworks/standards (such as SOC 2 ISO 27001 NIST GDPR CCPA). Working knowledge of cloud security principles and IT controls related to SaaS environments.
Technical Skills: Expertise with cloud platforms such as GCP Azure or AWS as well as containerization technologies like Docker and Kubernetes. Expertise in SaaS security.
Non-Technical Skills: Experienced in creating clear and accessible documentation that explains complex technical scenarios to non-technical audiences.
Process Management: Ability to manage multiple requests simultaneously and meet deadlines. Experience contributing to customer assurance processes such as implementing tools for security questionnaire automation or knowledge bases.
Communication Skills: Ability to translate complex security concepts into clear customer-friendly written and verbal communication. Comfortable interacting with enterprise customers and internal stakeholders.
Collaboration: Ability to collaborate effectively with diverse groups (engineering legal sales etc.) through proactive and customer-service-focused approaches.
Education: Bachelors degree in Information Security Computer Science or a related field (or equivalent work experience).

Preferred Qualifications

Certifications: Professional certifications such as CISSP or CISA (preferred but not required).
SaaS/Industry Experience: Experience working in a SaaS company especially in cloud services or API management.

#LI-NS1

About Kong:

Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .

Required Experience:

Are you ready to power the Worlds connectionsIf you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.Abo...

Are you ready to power the Worlds connections

About the role:

Reporting to Kongs the Customer Assurance Senior Manager India-based team and will play an important role in helping build the team.

Responsibilities

Coordinate Cross-Functional Responses: Serve as a point of contact for customer security and compliance inquiries. Collaborate with internal teams (Compliance Security Engineering Legal etc.) to gather necessary information and provide thorough prompt and accurate responses to customer questionnaires and inquiries.
Develop Scalable Processes: Contribute to the refinement of processes to efficiently handle questionnaire completion and information security inquiry responses. Maintain a repository of standard answers templates and documentation to enhance efficiency and consistency. Leverage tools or automation to manage repetitive questionnaire content.
Proactive Customer Assurance: Identify opportunities for and maintain customer-facing security documentation and collateral (such as FAQs and trust portal content). Track and report on customer assurance activities and metrics (such as questionnaire turnaround times common security concerns and customer feedback). Anticipate and address common customer questions proactively to build trust.
Cross-Department Collaboration: Work closely with global Sales and Customer Success teams during pre-sales and renewal cycles to address security and compliance questions. Attend customer calls as the companys Customer Assurance representative providing clear explanations of our security posture and practices to shorten sales cycles and reassure customers.

What youll bring:

Experience: Over 3 years of experience in information security or compliance with substantial involvement in security assurance or GRC programs. At least 1 year of experience in a customer-facing role such as responding to client security questionnaires or participating in trust-building activities. Total professional experience is less than 5 years.
Security Knowledge: Understanding of security and compliance frameworks/standards (such as SOC 2 ISO 27001 NIST GDPR CCPA). Working knowledge of cloud security principles and IT controls related to SaaS environments.
Technical Skills: Expertise with cloud platforms such as GCP Azure or AWS as well as containerization technologies like Docker and Kubernetes. Expertise in SaaS security.
Non-Technical Skills: Experienced in creating clear and accessible documentation that explains complex technical scenarios to non-technical audiences.
Process Management: Ability to manage multiple requests simultaneously and meet deadlines. Experience contributing to customer assurance processes such as implementing tools for security questionnaire automation or knowledge bases.
Communication Skills: Ability to translate complex security concepts into clear customer-friendly written and verbal communication. Comfortable interacting with enterprise customers and internal stakeholders.
Collaboration: Ability to collaborate effectively with diverse groups (engineering legal sales etc.) through proactive and customer-service-focused approaches.
Education: Bachelors degree in Information Security Computer Science or a related field (or equivalent work experience).

Preferred Qualifications

Certifications: Professional certifications such as CISSP or CISA (preferred but not required).
SaaS/Industry Experience: Experience working in a SaaS company especially in cloud services or API management.

#LI-NS1

About Kong:

Required Experience:

Key Skills

Test Cases
SQL
Quality Assurance
Agile
TFS
Jira
Software Testing
Test Automation
Cucumber
QA/QC
SDLC
Selenium

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Kong

Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!

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