Trust and Safety Agent CL13 English D2 D4

General Information

Position: Trust and Safety Agent

Location: Fully onsite: Dublin 2 or Dublin 4 (Accenture offices)

Contract: Full-time role - 40 hours per week

Work Hours: 24/7 rotational shifts (morning evening and night shifts); Including weekends and Bank holidays

• 6:30am 3:00pm/3:00 pm 11:30 pm (Please note the shifts are fixed and there is no flexibility with times)

• Please be advised that a night shift might be required (11:30 pm 7.00am)

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

** Please note that interviews will conducted starting 29th of December

If you are required to work a night shift as part of this role you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shifts.

You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and/or investigating escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g. graphic violent sexual or egregious). Therefore content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program designed specifically for the Trust & Safety community provides valuable skills to promote individual and collective well-being.

Duties and Responsibilities

• Review classify and or remove content according to client guidelines using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate resolve and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• In the context of this role individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity. Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
• Strong coping emotional resilience and stress-management skills
• Excellent comprehension communication and English skills
• Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society.

In the context of this role individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity. Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Must be comfortable reviewing sensitive content including graphic pornography violence drug use child abuse etc.

Majority of your time will be spent on general content music sports beauty fashion kids etc. but you will come across some sensitive content on a weekly basis.

WHY ACCENTURE

Accenture is a leading global professional services company providing a broad range of services and solutions in strategy consulting digital technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459000 people serving clients in more than 120 countries Accenture drives innovation to improve the way the world works and lives. Visit us at

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here

Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at

Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images

Basic Qualifications:

• Language(s) Required: English: As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

Must be comfortable reviewing sensitive content including graphic pornography violence drug use child abuse etc.

Majority of your time will be spent on general content music sports beauty fashion kids etc. but you will come across some sensitive content on a weekly basis.

Basic Qualifications/Skills Needed

• Strong coping emotional resilience and stress-management skills

• Excellent comprehension communication and (insert language) skills

• Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

About Accenture

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities