Senior Manager Business Service L & D Practice

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Management Level

Senior Manager

Job Description & Summary

At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.

As a learning and development generalist at PwC you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients share alternative perspectives and act on client feedback.
Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About PwC SATIC and the role

At PwCs South Africa Technology & Innovation Centre (SATIC) a hub for technological advancement and innovative solutions the Senior Manager Business Service L&Dforthe UK territory. Responsible for leading thesenior stakeholder engagementsanddailyoperations of the Learning & Development practice this role involves managing a diverse team and fostering an inclusive engaging culture. The manager builds strong relationships withallstakeholders ensuring alignment withthe territory and Acceleration center (SATICs)objectives. Focused on operational excellenceoptimization and quality deliverythe role supports allPWCservice lines driving innovation andleveragingtechnology to enhanceall aspects of thelearningand development service.

Summary:

The roleofSenior Manager Business Service L & D Practiceinvolvesexecuting onthe territorylearning initiatives driving innovation and ensuring operational excellence. The candidate will engage withsenior UK territorystakeholdersmaintaincompliance and act as a trusted advisor to senior stakeholders fostering a collaborative and inclusive culture of continuous improvement. The ideal candidate should have experience leading L&D programs in large organizations with strong skills in strategic thinking operational management and stakeholder engagement. This role is perfect for someone passionate about driving changemanaginga complex stakeholderenvironment dealing withambiguityand inspiringteams.Topof Form

Qualifications /

Certifications required:

A relevantBachelorsdegree (NQF Level 6 or 7)in Human Resources Education Business AdministrationOrganisationalDevelopment or equivalent

A Diploma orMastersdegree (NQF Level 8)inLeadership Business Management(MBA) would beadvantageous

Experience required:

5- 8 years experience in leading multi-disciplinary Learning and Development teams in a Global delivery environment.

Proventrack recordin global in cultivating stakeholder relationship

Responsibilities of role:

Business Leadership

Manage the daily operational service delivery of diverse team of L&Dprofessionals.

Act as a trusted advisor to stakeholders.

Champion innovation and challenge the status quo.

Drive a culture of collaboration inclusion and openness.

Support the growth of the Learning & Developmentthrough the introduction of new services and headcount

Spearhead the development and execution of the L&D strategy aligned to firm-wide business goals and growth areas.

Active member of the SATIC Business Service Management committee(Seniormanagement team)

Operational Excellence

Manage offshore day-to-day operations: recruitment allocations development and wellbeing.

Ensure adherence to Service Level Agreementsaligned to territory expectations

Deliver monthly L&D reporting to track progress and outcomes. Enabling reporting at board and executive committees

Ensure compliance withterritoryrequirements and operational standards

Workforce management

Trackutilizationrates to ensure efficiency and balanced workloads.

Establish quality measurement frameworks and SOPs tomonitorservice excellence.

Define and track KPIs to measure impact performance and continuous improvement.

Build scalable systems and processes that position SATIC as a benchmark for global L&D delivery.

Develop data-led tools to measure delivery performance.

People & Performance Management

Coach and mentor the SATIC L&D team.

Handle performance issues conduct reviews and manage employee relations.

Provide pastoral care resolve team conflicts and support wellbeing.

Write end-of-year summaries input ratings and advocate for promotions through talent mapping.

Drive team engagement through team days regular L&D meetings and check-ins.

Lead teams through organizational and technological change.

Develop structured change management plans to minimize disruption

Act as a role model for adaptability and resilience.

Ensure continuous improvement cycles are embedded in operations.

Link L&D outcomes to business performance and client value.

Stakeholder Engagement

Communicate effectively with varied stakeholdersand territory leaders.

Activelydrive collaborative outcomesandensure effective team integration

Act as communication conduit between local teams and UK stakeholders.

Act as escalation pointall matters relating to the service function

Governance & Risk Management

Ensure compliance with PwC policies legal requirements and regulatory standards.

Proactivelyidentifyrisks in delivery resourcing or employee relations and mitigate them.

Establish escalation frameworks for sensitive issues.

ContinuousImprovement &StrategicInitiatives

Coordinate development opportunities for the SATIC team.

Promote best practices in processes and training.

Lead and support SATIC-related initiatives that strengthen the centres role in PwCs global network.

Drive qualitative staff engagement and action planning.

Adapt to rapid technological and business changes.

Desirable skill sets include:

Skills

Strategic thinking and planning

Operational management

Workforce planning and allocation

Performance and people management

Effective verbal and writtencommunication

Public speaking and presentation

Relationship building

Negotiation and conflict resolution

Data analysis and interpretation

Risk management and mitigation

Continuous improvement methodologies

KPIs and performance metrics tracking

Creative problem solving

Adaptability to technological and business changes

Ability to deal with ambiguity

Stakeholder management

Characteristics

Forward-thinking and proactive

Understanding and supportive

Resilient and adaptable

Strong ethical standards

Team-oriented

Attention to detail

Focused on achieving targets Passion for driving change

Ability to inspire and motivate

Championing innovation

Diversity and inclusion advocacy

Open to feedback and different perspectives

Thoroughness in documentation and reporting

Role related attributes:

Strategic Leadership: Visionary approach to align L&D strategy with business goals.

Operational Oversight: Management of daily operations and service delivery.

Stakeholder Management: Acting as a trusted advisor and communicationconduit.

Innovation Advocacy: Champion for challenging the status quo and promoting innovation.

Collaboration Promotion: Driving a culture of inclusion openness and teamwork.

Continuous Improvement: Commitment to enhancing processes outcomes and service excellence.

Compliance and Risk Management: Ensuring adherence to policies and mitigation of risks.

People Development: Coaching mentoring and managing performance and wellbeing.

Change Facilitation: Leading teams through organizational changes effectively.

Global Perspective: Ability to integrate global standards and practices.

Analytical Acumen:Utilizingdata to track KPIs and evaluate performance.

Ambiguity Navigation: Comfortwith andadaptability to uncertain situations.

Resilience and Adaptability:Demonstratingflexibility and strength in evolving environments.

Result-Orientation: Focused on achieving measurable outcomes and business value.

Industry Experience:

Learning and Development (L&D) Experience:

Experience in designing developing and implementing L&D programs and strategies.

Proventrack recordin managing L&D teams preferably in a large organization or a consulting firm.

Experience with modern L&D technologies and platforms.

Management and Leadership Experience:

Several years in a leadership or senior management position overseeing diverse teams and complex projects.

Experience inleading organizational change and transformation initiatives.

Operational Management Experience:

Experience managing daily operations particularly in settings with offshore or outsourced components.

Familiarity with Service Level Agreements (SLAs) and compliance with operational standards.

Business and Strategy Development:

Experience in aligning L&D initiatives with broader business goals and strategic planning.

Experience in driving new service offerings or expanding teamheadcount.

Stakeholder Engagement and Relationship Management:

Proven ability to work with and advise senior stakeholders clients and executives.

Experience inchangemanagement and acting as a liaison between different business areas.

Governance and Risk Management:

Experience ensuring compliance with legal and regulatory standards within an industry.

Experience inidentifyingrisks and developing mitigation strategies.

Industry Specific Knowledge:

Relevant experience within the specific industry of the organization (e.g. consulting technology finance) understanding its challenges trends and operational nuances.

Familiarity with specific compliance requirements of the industry sector.

Global and Cross-Cultural Experience:

Experience working in or managing global teams and understanding cross-cultural dynamics.

Adaptability to different regional business practices and compliance requirements.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

Job Posting End Date

February 4 2026

Required Experience:

Senior Manager

Management LevelSenior ManagerJob Description & SummaryAt PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. The...

Management Level

Senior Manager

Job Description & Summary

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients share alternative perspectives and act on client feedback.
Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About PwC SATIC and the role

Summary:

Qualifications /

Certifications required:

A relevantBachelorsdegree (NQF Level 6 or 7)in Human Resources Education Business AdministrationOrganisationalDevelopment or equivalent

A Diploma orMastersdegree (NQF Level 8)inLeadership Business Management(MBA) would beadvantageous

Experience required:

5- 8 years experience in leading multi-disciplinary Learning and Development teams in a Global delivery environment.

Proventrack recordin global in cultivating stakeholder relationship

Responsibilities of role:

Business Leadership

Manage the daily operational service delivery of diverse team of L&Dprofessionals.

Act as a trusted advisor to stakeholders.

Champion innovation and challenge the status quo.

Drive a culture of collaboration inclusion and openness.

Support the growth of the Learning & Developmentthrough the introduction of new services and headcount

Spearhead the development and execution of the L&D strategy aligned to firm-wide business goals and growth areas.

Active member of the SATIC Business Service Management committee(Seniormanagement team)

Operational Excellence

Manage offshore day-to-day operations: recruitment allocations development and wellbeing.

Ensure adherence to Service Level Agreementsaligned to territory expectations

Deliver monthly L&D reporting to track progress and outcomes. Enabling reporting at board and executive committees

Ensure compliance withterritoryrequirements and operational standards

Workforce management

Trackutilizationrates to ensure efficiency and balanced workloads.

Establish quality measurement frameworks and SOPs tomonitorservice excellence.

Define and track KPIs to measure impact performance and continuous improvement.

Build scalable systems and processes that position SATIC as a benchmark for global L&D delivery.

Develop data-led tools to measure delivery performance.

People & Performance Management

Coach and mentor the SATIC L&D team.

Handle performance issues conduct reviews and manage employee relations.

Provide pastoral care resolve team conflicts and support wellbeing.

Write end-of-year summaries input ratings and advocate for promotions through talent mapping.

Drive team engagement through team days regular L&D meetings and check-ins.

Lead teams through organizational and technological change.

Develop structured change management plans to minimize disruption

Act as a role model for adaptability and resilience.

Ensure continuous improvement cycles are embedded in operations.

Link L&D outcomes to business performance and client value.

Stakeholder Engagement

Communicate effectively with varied stakeholdersand territory leaders.

Activelydrive collaborative outcomesandensure effective team integration

Act as communication conduit between local teams and UK stakeholders.

Act as escalation pointall matters relating to the service function

Governance & Risk Management

Ensure compliance with PwC policies legal requirements and regulatory standards.

Proactivelyidentifyrisks in delivery resourcing or employee relations and mitigate them.

Establish escalation frameworks for sensitive issues.

ContinuousImprovement &StrategicInitiatives

Coordinate development opportunities for the SATIC team.

Promote best practices in processes and training.

Lead and support SATIC-related initiatives that strengthen the centres role in PwCs global network.

Drive qualitative staff engagement and action planning.

Adapt to rapid technological and business changes.