Customer Assurance Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
Role Summary
The Customer Assurance Manager is a product-aligned Subject Matter Expert (SME) responsible for customer assurance audit readiness and security and compliance enablement for one or two assigned Kong products. This role partners closely with Sales Engineering/SRE Compliance Security and Product teams to ensure accurate customer responses strong audit preparedness and consistent implementation of security and compliance best practices across Kongs product portfolio.
This is a high-impact role supporting customer trust audits and revenue enablement. The Senior Analyst operates independently collaborates across product SMEs and contributes to building a scalable agile and resilient Customer Assurance function.
Key Responsibilities
Act as a designated SME for one or two Kong products.
Maintain a deep understanding of product architecture deployment models data flows and security controls.
Support all customer assurance requests for assigned products including security questionnaires due diligence reviews customer security inquiries.
Attend customer calls as needed to explain Kongs security posture data handling and compliance practices.
For customer requests involving two or more Kong products collaborate with other product SMEs to deliver coordinated consistent and high-quality responses.
Ensure responses are technically accurate customer-friendly and aligned with Kongs approved messaging.
Cater to audit evidence requirements for assigned products.
Work closely with the Compliance Program Manager to ensure ongoing audit readiness support external audits and certifications such as ISO 27001 and SOC 2 Type II
Validate that product-specific controls are documented understood and supported with appropriate evidence.
Assist in identifying and addressing gaps that could impact audit outcomes.
Participate in cross-training initiatives to build working knowledge of additional Kong products.
Foster strong cross-product and cross-functional collaboration within Customer Assurance and partner teams.
Enable smoother handoffs and collaboration by standardizing assurance practices across products.
Contribute to the implementation of security and compliance best practices across Kongs product suite.
Identify opportunities to improve efficiency consistency and scalability of assurance workflows.
Required Qualifications
Bachelors degree in Information Security Computer Science or a related field or equivalent practical experience
8 years of experience in Customer Assurance Security Compliance GRC or Trust roles
Prior experience acting as a product or domain SME in a SaaS or cloud environment
Hands-on experience supporting customer security questionnaires and audit activities
Working knowledge of security and compliance frameworks such as ISO 27001 SOC 2 Type II
Understanding of security controls in SaaS hybrid and self-hosted product models
Ability to engage effectively with Engineering and SRE teams on security and compliance topics
Strong written and verbal communication skills
Ability to explain technical security concepts in clear customer-appropriate language
Proven ability to collaborate across Compliance Security Engineering Product Legal and Sales teams
Experience in API platforms cloud infrastructure or developer-focused products
Relevant certifications (CISSP CISA ISO 27001 Lead Implementer/Auditor) are a plus
About Kong:
Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!
