Assistant General Manager-Holiday Inn Mobile West I 10, AL
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Job Location:
Mobile, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Assistant General Manager (AGM)
Location: Holiday Inn Mobile West I-10 Mobile AL
Reports To: General Manager
Position Summary
The Assistant General Manager (AGM) plays a critical leadership role in supporting the General Manager in the day-to-day operations of the hotel. This position ensures operational excellence guest satisfaction financial performance and team engagement while maintaining full compliance with IHG brand standards company policies and local/state regulations.
The AGM serves as the acting General Manager in the absence of the GM and is expected to lead by example fostering a service-driven culture focused on quality accountability and results.
Key Responsibilities
Operations & Guest Experience
Assist the General Manager in overseeing daily hotel operations across all departments including Front Office Housekeeping Food & Beverage (if applicable) Engineering and Sales.
Ensure exceptional guest service and prompt resolution of guest concerns complaints and service recovery situations.
Monitor guest satisfaction scores (GSS) reviews and brand audits; implement action plans to drive continuous improvement.
Ensure full compliance with IHG brand standards SOPs safety and cleanliness expectations.
Leadership & Team Management
Support hiring onboarding training scheduling and performance management of hotel associates.
Lead coach and motivate department heads and supervisors to achieve operational and service goals.
Enforce company policies labor standards and HR practices consistently and professionally.
Promote a positive inclusive and accountable workplace culture.
Financial & Administrative Oversight
Assist with budgeting forecasting and controlling labor and operating expenses.
Monitor payroll scheduling efficiency overtime and productivity metrics.
Review daily reports P&L statements and operational KPIs to identify trends and improvement opportunities.
Ensure proper cash handling banking procedures and internal controls are followed.
Sales Revenue & Community Engagement
Support sales and revenue initiatives including group business local accounts and occupancy-driven strategies.
Collaborate with the Sales team on client relations site visits and local outreach.
Represent the hotel professionally within the local community and business network as needed.
Safety Compliance & Risk Management
Ensure compliance with OSHA fire/life safety health department regulations and company risk management protocols.
Assist in incident reporting investigations and corrective action plans.
Maintain readiness for brand inspections audits and local authority visits.
Qualifications & Requirements
Minimum 35 years of hotel management experience preferably in a full-service or select-service branded hotel.
Prior experience as an Assistant General Manager Operations Manager Rooms Manager or similar leadership role preferred.
Strong knowledge of hotel operations labor management and guest service standards.
Experience working with branded standards (IHG experience preferred).
Proven leadership communication and problem-solving skills.
Ability to work flexible schedules including weekends holidays and evenings as required.
Proficiency with hotel systems (PMS POS scheduling and reporting tools).
High school diploma or equivalent required; hospitality or business degree preferred.
Physical & Work Environment
Ability to stand walk and move throughout the property for extended periods.
Occasional lifting up to 25 pounds.
Fast-paced hospitality environment with frequent guest and associate interaction.
What We Offer
Competitive salary based on experience
Performance-based bonus potential (if applicable)
Health dental and vision benefits (per company plan)
Paid time off and holidays
Growth and advancement opportunities within a multi-property hospitality portfolio
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
