Customer Sales & Serv Rep

A Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining

profitable relationships with customers on behalf of Applied by taking personal and complete

responsibility for each customer contact and by ensuring that customer requirements are met while

pursuing the interest of the Company. The CSSR is an integral part of the Applied sales team and

interacts with Applieds customers by providing them with information to address inquiries regarding

products and services.

Responsibilities/Duties:

Professionally handle requests from customers to ensure that issues are resolved promptly

and thoroughly. Requests are received via phone email fax EDI walk-in customers and as

communicated by Applied sales associates.

Recommend and source the most profitable products utilizing internal inventory first supplier

inventory as an alternate option to meet or improve upon the customer required dates.

Proactive review of open customer orders and pending quotes to ensure on-time responses

shipments and conversion of quotes to orders.

Communicate disruptions in service levels approval requests corrective actions needed

customer feedback and preventative actions to Service Center management.

Maintain a balance between company policy and customer benefit in decision making. Handles

issues in the best interest of both Applied and Customer.

Maximize profit by working with suppliers to gain additional chargebacks recommending the

most profitable product offerings. Support pricing and margin improvement efforts by

communicating opportunities with management adopt and utilize methods that will reduce

overrides promote most profitable options to our customers and recover freight expenses.

Gain and utilize product knowledge and expertise to assist customers with product selections

and coordinate supplier engineering support to drive the sales process.

Responsible for personal investment in gaining proficiency in our systems product training

adoption of company initiatives and tools and overall continuous career development.

Continuously identify and evaluate process improvements that positively impact the

Customers experience by using Customer Feedback Supplier Nonconformance and OnTime and Error-Free forms and metrics.

Perform warehouse functions including pulling and packing product receiving cycle counting

stock put away and delivery of product. Provides emergency and after hours services as

scheduled.

Provide backup support to other associates within the Service Center as necessary along with

other duties assigned by management.

Education/ Work Experience:

Required:

6 months of customer service experience or 1 year of experience in a Stockroom/Driving

position within industrial distribution

High school diploma or equivalent

Demonstrated mechanical and mathematical aptitude

Excellent communication and organizational skills

Ability and desire to learn new systems and processes quickly

Strong computer skills particularly in Excel

Requires ability to sit and stand for extended periods of time walk bend and lift up to 25 lbs.

regularly and up to 50 occasionally.

Preferred:

SAP experience in a customer service setting

Knowledge of industrial products and hydraulics

Ability to learn and use calipers to measure specs on a wide variety of industrial parts

Highly developed sense of integrity and commitment to customer satisfactions

Demonstrated passion for excellence in customer service

Ability to communicate clearly and professionally both verbally and in writing

Has a pleasant patient and friendly attitude

Detail oriented with strong communication and listening skills

Possess a solid work ethic and team player mentality

Starting Salary: In accordance with applicable wage transparency law requirements the typical estimated total compensation for this position is $19-$21/hour depending on experience including potential bonus opportunities. Bonus amounts can be tied to company location and/or individual performance but no specific amount is guaranteed.

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Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.