Oracle ERP Delivery Manager

Position Description:

Oracle ERP Service Delivery Manager is responsible for managing the day-to-day delivery of ERP services acting as the key point of contact between clients internal teams and vendors. This role ensures that Oracle ERP solutions (Fusion Cloud E-Business Suite HCM Financials SCM etc.) are effectively supported aligned with business needs and continuously improved.
Key Responsibilities
- Service Management
- Oversee ERP service delivery operations including incident problem and change management.
- Ensure compliance with SLAs KPIs and governance frameworks.
- Act as the escalation point for ERP-related issues and coordinate resolution.
- Customer Engagement
- Serve as the customer champion ensuring satisfaction and building long-term relationships.
- Conduct regular service reviews and provide performance reports to stakeholders.
- Identify opportunities for service improvement and future enhancements.
- ERP Expertise
- Manage delivery across Oracle ERP modules (Financials Procurement SCM HR Projects).
- Collaborate with functional and technical teams to ensure smooth operations.
- Support upgrades patches and new releases of Oracle ERP applications.
- Leadership & Governance
- Lead ERP support teams providing guidance and mentoring.
- Establish best practices for ERP service delivery and operational excellence.
- Manage budgets resource allocation and vendor relationships.

Qualifications
- 15 years of Oracle ERP experience with at least 5 years in Oracle ERP/EBS project delivery.
- Strong functional knowledge of Oracle ERP Cloud and E-Business Suite modules (Financials SCM Procurement Projects).
- Proven track record of managing ERP support/implementation projects.
- Experience in ITIL processes and service management frameworks.
- Excellent communication stakeholder management and leadership skills.
- PMP ITIL or similar certifications preferred.
Desired Skills
- Ability to manage critical situations and escalations effectively.
- Strong analytical and problem-solving skills.
- Experience in multi-country or global ERP service delivery environments.
- Familiarity with Agile or hybrid delivery methodologies.

Skills:

• Delivery Management
• Leadership
• Oracle eBusiness Suite
• Agile Delivery Management

What you can expect from us:

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Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.