Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About the role:
Kong is building the future of API management for developers empowering organizations to connect their services and systems with speed security and reliability. As a fast-growing and well-funded company we take pride in our happy customers motivated employees and innovative products that shape the API landscape.
As a Staff Product Manager for Kongs observability offerings you will lead the charge to build out and enhance Kongs existing observability and tracing offerings. Observability is a key reason why customers choose Kong and Konnect and the roadmap you drive will be critical to Kongs growth and success.
You will collaborate closely with a talented and focused engineering team while maintaining 360-degree ownership of the product engaging with engineering field teams other product managers and customers to deliver value. At Kong your contributions will have an outsized impact as our small and agile environment amplifies the influence of every team member.
Define and Drive Product Vision: Collaborate with cross-functional teams including engineering design and field teams to establish and execute a clear vision for Kongs observability & debuggability experiences for our connectivity runtimes (API Gateway Event Gateway AI Gateway and Service Mesh)Event Gateway ensuring alignment with customer needs and long-term production plans.
Lead Execution: Partner with engineering and design leaders to scope define and deliver capabilities for the products releases that bring customer value and reduce the MTTR for customers investigating incidents or looking for deeper performance metrics.
Customer-Focused Planning: Develop a deep understanding of customer needs and use cases supported by solid data and evidence. Translate this understanding into artifacts outlining target use cases milestone plans and timelines to guide the product roadmap.
Ensure Cross-Functional Alignment: Work closely with engineering design and marketing teams to align on use case execution milestone delivery and launch plans. Foster collaboration and ensure clarity in planning and execution across all relevant stakeholders.
Develop Roadmaps and Plans: Create and maintain a comprehensive external-facing roadmap and related materials that clearly communicate the product direction and milestones. Collaborate with Product Marketing Management (PMM) to develop and execute a clear launch plan ensuring all deliverables are approved and on track.
Champion Communication and Transparency: Serve as the central point of communication keeping internal and external stakeholders informed on progress milestones and expectations. Build strong relationships with field teams to ensure project updates and outcomes are effectively communicated.
Experience: 6 years in product management working on developer infrastructure products and working with technical customers.
Deep understanding of customer needs onboarding and product adoption.
An understanding and sympathy for how engineering - in both small startups and large enterprises are typically organized and operatedoperate.
Knowledge of common tools and patterns in the Observability and data ecosystem such as Prometheus Grafana Zipkin/OpenTracing OpenTelemetry Druid ClickHouse etc.
Understand the impact of sampling and cardinality on the performance and cost of metrics management.
Effectively engaging with stakeholders identifying core pain points and articulating a clear product vision.
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About Kong:
Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .
Required Experience:
Staff IC
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!