Product Manager ICXCCaaS

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Product Ownership & Agile Delivery

Own and manage the product backlog including prioritization grooming and sprint readiness
Lead sprint planning backlog refinement and ensure alignment with business goals
Collaborate with engineering teams to deliver features while balancing RTB (Run-the-Business) activities
Evaluate trade-offs across scope risk urgency and business value

RTB & Production Support

Drive enhancements across CCaaS platforms (voice chat contact center tools)
Manage production incidents perform root cause analysis and implement fixes
Provide L3 support for complex/escalated issues
Support day-to-day user queries in collaboration with support and engineering teams

Feature Delivery & Enhancements

Translate business requirements into scalable ICX/CCaaS solutions
Write clear user stories acceptance criteria and functional specifications
Work with QA engineering and business teams for UAT defect resolution and releases
Drive continuous improvements on Amazon Connect-based platforms

Cross-Functional Collaboration

Support pilots/POCs including requirement gathering and workflow design
Manage admin tools feature enhancements and bug fixes
Maintain system documentation data flows and functional artifacts
Participate in incident management change management and release coordination

Stakeholder Management

Engage with business engineering and leadership stakeholders
Use data-driven insights to prioritize and align delivery plans
Take end-to-end ownership of product issues and drive resolution

Job Description: Product Ownership & Agile Delivery Own and manage the product backlog including prioritization grooming and sprint readiness Lead sprint planning backlog refinement and ensure alignment with business goals Collaborate with engineering teams to deliver features while balanc...