Passenger Relations Officer Lounge
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Accor is in a partnership with one of the worlds leading airlines to manage lounge operations at Changi Airport. We are seeking Passenger Relations Officers to join our this role you will be responsible for:
- Delivering exceptional customer service by ensuring guests enjoy a comfortable and memorable lounge experience while assisting with enquiries special requests and the resolution of any concerns.
- Supporting daily lounge operations maintaining high standards of cleanliness comfort and availability of amenities including food beverages and seating.
- Assisting passengers with lounge access and VIP services addressing individual needs with professionalism and creating a calm welcoming atmosphere.
- Monitoring guest feedback and collaborating with lounge teams to enhance service quality while adhering to all safety and security protocols to ensure smooth and efficient lounge operations.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Previous customer service or hospitality experience ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication problem-solving and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.
- Customer-focused detail-oriented and able to work under pressure; flexibility to work various shifts in a 24-hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
