Customer Service Representative Northbrook, IL

Northbrook, IL - USA

Monthly Salary: $ 17 - 22

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

As one of the largest premium finance companies in the country FIRST Insurance Funding provides full premium finance services plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs services and technology we offer. This not only helps grow the agents brokers and companies we partner with but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust a financial services company with more than $66 billion in assets.

Why join us

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 200 community bank locations we offer opportunities to grow and develop in your career
Promote from within culture

Why join this team

We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility

What Youll Do

Assist customers agents carriers general agents and other callers via phone and web chat by analyzing moderately complex transactions and exercising good judgement in order to provide answers and solutions with callers to resolve issues/concerns. Route or escalate calls to the appropriate person or department.
Obtain Payment Return Reports analyze activity research and review accounts to determine the appropriate action update and distribute spreadsheet.
Process correspondence from carriers and general agents by verifying information updating system identifying discrepancies or forwarding to other departments.
Conduct side by side training for new hires.

Qualifications

1 years customer service experience - ability to work 10:00am to 7:00pm shift
Prior call center or finance experience is preferred
High school diploma or equivalent some college preferred
Basic computer skills PC Microsoft Word/Excel & Internet
Excellent interpersonal skills and the ability to effectively interact with peopleof all skill levels and diverse backgrounds

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation

The estimatedhourly ratefor this role is $17.30-$22.60 along with eligibility to earn an annual bonus. Actualpayrate may vary based on several factors such as a candidates qualifications skills and experience.

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From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.

Required Experience:

Unclear Seniority

Why join us

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 200 community bank locations we offer opportunities to grow and develop in your career
Promote from within culture

Why join this team

We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility

What Youll Do

Assist customers agents carriers general agents and other callers via phone and web chat by analyzing moderately complex transactions and exercising good judgement in order to provide answers and solutions with callers to resolve issues/concerns. Route or escalate calls to the appropriate person or department.
Obtain Payment Return Reports analyze activity research and review accounts to determine the appropriate action update and distribute spreadsheet.
Process correspondence from carriers and general agents by verifying information updating system identifying discrepancies or forwarding to other departments.
Conduct side by side training for new hires.

Qualifications

1 years customer service experience - ability to work 10:00am to 7:00pm shift
Prior call center or finance experience is preferred
High school diploma or equivalent some college preferred
Basic computer skills PC Microsoft Word/Excel & Internet
Excellent interpersonal skills and the ability to effectively interact with peopleof all skill levels and diverse backgrounds