ServiceNow Manager
Share
Job Location:
Wisconsin Dells, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced ServiceNow Manager to lead the strategy development and ongoing optimization of our ServiceNow platform. This role owns platform governance oversees a small team of developers/administrators and partners with IT and business stakeholders to deliver scalable high-impact ServiceNow solutions in a fully remote environment.
Key Responsibilities
Own the overall ServiceNow platform strategy roadmap and governance
Manage and mentor ServiceNow developers administrators and vendors
Oversee implementation configuration and optimization across core modules (ITSM ITOM CMDB HRSD SecOps)
Ensure platform stability performance security and compliance
Translate business requirements into technical solutions and best practices
Manage upgrades integrations and system enhancements
Establish standards for documentation change management and release cycles
Track KPIs platform usage and continuous improvement initiatives
Required Qualifications
5 years of ServiceNow experience including 2 years in a leadership or management role
Strong hands-on knowledge of ServiceNow architecture workflows scripting and integrations
Experience managing remote teams and cross-functional stakeholders
ServiceNow certifications (CSA required; CIS or CMS preferred)
Excellent communication and stakeholder management skills
Nice to Have
Experience in large-scale or enterprise ServiceNow environments
Background in IT operations security or HR Service Delivery
Agile or ITIL certification
What We Offer
100% remote work within the U.S.
Competitive salary and benefits package
Opportunity to lead and shape a growing ServiceNow environment
Collaborative fast-paced and supportive team culture.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
