Student Assistant – Service Management Office (SMO), Site Hørsholm

Are you ready fora new beginning

We need your talent knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis we know that solutions rooted in biology can help solve humanitys biggest challenges. Since we began more than a century ago this has been our guide. Its how weve gotten so far. And its how well impact the future. Now more than ever the world needs change. And with biosolutions the possibilities for transformation are endless.

Were here to better our world with biology.

Join us as our new Student Assistant

Would you like to gain hands-on experience with IT service management in a global organization while you are still studying As a Student Assistant in the Service Management Office at Novonesis you will work with data processes and documentation that enable efficient and user-friendly IT services across our global organization.

This is not an IT support or help desk position. Instead you will be part of a team that designs and improves how IT services are structured delivered and communicated. Following the formation of Novonesis the Service Management Office plays a key role in harmonizing IT service management processes tools and this role you will help turn strategy into practice by supporting reporting structuring documentation and improving our IT service portal and knowledge basemaking IT services easier to understand and use for colleagues worldwide.

You do not need prior work experience with IT service management. What matters most is your curiosity willingness to learn and ability to work in a structured and analytical way. You will gain valuable insight into global IT operations and see how your contributions directly support our long-term strategy for how we deliver IT services.

Welcome to the Service Management Office

You will join the Service Management Office within Core IT Services. This is a central function responsible for setting direction standards and governance for IT service management across Novonesis globally.

The team works in an agile and collaborative way prioritizing initiatives that support our 2026 goalssuch as proactive service management improving the quality of data about our IT services and assets increasing the use of our IT service management platform (ServiceNow) and strengthening our knowledge management. We place strong emphasis on a supportive team culture where colleagues help each other share knowledge openly and create a safe environment for learning especially for student assistants.

The Service Management Office works closely with the IT Service Desk and other IT teams worldwide and plays an important role in shaping how IT services are delivered and experienced across the organization.

In this role you will make an impact by:

Helping colleagues in the Service Management Office translate our standards for how IT services are delivered into practical data-driven improvements. You will contribute to both day-to-day tasks and continuous improvement initiatives across data processes and tools.

Your key responsibilities will include:

• Supporting IT service management data insights and reporting by helping prepare and maintain reports and dashboards

• Assisting with documentation and improvement of processes for handling incidents service requests knowledge articles and changes

• Contributing to improvements of the IT Service Portal and knowledge base in ServiceNow including structuring reviewing and updating content

• Supporting initiatives related to data about IT services and assets through basic data quality checks and simple analyses

• Assisting with preparation and follow-up of meetings and workshops including collecting input documenting outcomes and following up on actions

You will be introduced to all tools and methods and your tasks will be adapted to your experience and learning curve. The role offers a strong learning opportunity and the chance to build a solid foundation in IT service management within a global organization.

To succeed you must hold:

A relevant educational background at BSc or MSc level for example within IT Information Systems Engineering Business IT Data Science Service Management or a related field.

We imagine that you:

• Enjoy working in a structured and organized way and can turn complex input into clear documentation

• Are analytical and curious with an interest in data processes and continuous improvement

• Feel comfortable working with systems and basic data (for example Excel dashboards and portals) and are willing to learn new tools

• Communicate clearly in English both in writing and speaking; Danish is not required

• Are collaborative open and comfortable working with stakeholders across teams and cultures

You do not need prior experience with IT service management frameworks or specific tools such as ServiceNow. Curiosity and motivation to learn are more important. If you recognize yourself in most of the description we encourage you to apply even if you do not meet every requirement.

Application deadline: 15th February 2026. We will invite for interviews after the application deadline so you can expect to hear from us soon after this date.

Contact details: For further information please contact the Head of Service Management Office Thomas Skov Olesen at

Could our purpose be yours Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs ensuring that every individual can thrive regardless of identity or background such as ethnicity religion gender sexual orientation age disability or veteran status.

Want to learn more
Learn more about Novonesis our purpose and your career opportunities at

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If you receive suspicious communication claiming to be from Novonesis please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.