Product Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Product Manager is responsible fordefining prioritising and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction operational performance and business outcomes. The role acts as the bridge between business operations and technology translating strategy and customer needs into a clear roadmap and measurable delivery.
Key Responsibilities
- Own the vision strategy and roadmap for Managed Services & SaaS Operations delivery platforms.
- Act as the voice of the customer within DevOps and service delivery teams.
- Manage and prioritise the DevOps backlog to balance feature delivery service quality and technical debt.
- Collaborate cross-functionally with engineering operations product sales and support teams.
- Drive service innovation automation and continuous improvement.
- Define and monitor service KPIs SLOs and operational performance metrics.
- Oversee delivery of service enhancements and operational process improvements.
- Communicate service performance adoption and outcomes through dashboards and reporting.
Experience & Skills Required
- 5 years experience in solution management service delivery or Managed Services / SaaS operations.
- Strong understanding of IT service management frameworks (e.g. ITIL).
- Experience owning and delivering service-oriented or platform solutions.
- Ability to translate business objectives into actionable technical requirements.
- Excellent stakeholder management communication and prioritisation skills.
- Experience working with SaaS cloud platforms and Agile delivery models.
- Degree in a relevant discipline or equivalent professional experience.
- Desirable certifications: CSPO ITIL Foundation PMP; experience in enterprise or regulated environments.
About InterSystems
InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
InterSystems is the leading provider of data management solutions for industries with complex challenges. Unlock the potential of your data and move your business forward.
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