Technical Support Analyst
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Job Location:
Valencia, CA - USA
Hourly Salary:
$ 28 - 33
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who Are We
FDH Aerois a trusted global supply chain partner for aerospace and defense companies providing end-to-end supply chain solutions for OEM and aftermarket customers.
With more than 55 years of experience and operations in 14 countries we bring expertise across Commercial Defense Space Business Aviation and Cargo through our specialized business divisions Electronics Hardware Commercial Aftermarket and Defense Aftermarket.
For more information please visit theFDH Aero website.
Why Work Here
Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving
Driven Team & Culture Supportive driven colleagues who support you every step of the way
High-Growth Opportunities We invest in your success with training and development
Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more
At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow. As a global team our culture is rooted in five (5) core values that begin with the words We are and include: service-first respectful amplifiers open-minded and accountable.
We Are Looking For
The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.
What Youll Do
As Technical Support Analyst you will:
- Provide on-site IT support to local user base
- Assist with project(s) and within time and budget
- Manage multiple and changing priorities daily
- Coordinate third party when needed to troubleshoot issues
- Provides exceptional service using skill set and builds on this skill set
- Provide technical assistance guidance to business partners and work with internal experts and vendors to provide best solution to business needs
- Configure install monitor and maintain client desktop software and hardware; support mobile workforce
- Take responsibility for own work and provide support to others in accomplishing their work
- Perform other duties as assigned
What You Bring
- Demonstrate strong customer service attitude and demeanor
- Solid communication skills
- Organized and has efficient time management skills
- Strong attention to detail
- Ability to work interdepartmentally
- Demonstrate strong customer service attitude and demeanor
- Exercise strong critical thinking and problem-solving capabilities
- Proficient in Microsoft O365 Suite Call Center unity desired
- Desktop and Laptop security encryption for Mac and PC.
- Active Directory Management
- Knowledge and Experience of VOIP
- Basic Networking experience (TCIP LAN/WAN Network Topology as it relates to desktop support).
- Bachelors degree in computer science information systems or equivalent real-world work experience
- 3 years of experience supporting Microsoft desktop users in a helpdesk/networking support role
Special Requirements:
- U.S. Citizen U.S. Permanent Resident (Green Card holder) orasylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
- ITAR Requirement
- 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen U.S. lawful permanent resident (green card holder) or protected individual such as a refugee or asylee. See 22 CFR
Job Type: Full Time
FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Explore FDH Aero: The leading supply chain solutions partner for quality aerospace and defense parts. Local Teams, Local Inventory, Local Decision Making.
