Help Desk Analyst

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Hardware Dell Laptops / desktops

Software MS O365 Adobe Acrobat ServiceNow

Customer service skills are very important.

Technical troubleshooting skills a must

Ability to communicate both oral and written.

Years of Relevant Experience: 1 to 3 years field experience

Job Summary:

Provide technical assistance support and advice to end users for hardware software and systems.

Provide hands-on technical assistance to business and technical users.

Investigate and resolve computer software and hardware problems of users.

Serve as a contact for level 1 support.

Serve as a contact for users having problems using computer software hardware and operating systems and escalate as necessary.

Determine whether the problem is caused by hardware software or system.

Answer questions applying knowledge of computer software hardware systems and procedures.

Talk with technical and non-technical co-workers to research problems and find solutions.

Asks users with problems to use the telephone and participate in diagnostic procedures using diagnostic.

software or by listening to and following instructions.

Experienced with a variety of call-tracking software and systems.

Reads trade magazines and engages in independent study to maintain current industry knowledge.

Follow quality standards and display strong customer service skills.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills; both written and spoken

Hardware Dell Laptops / desktopsSoftware MS O365 Adobe Acrobat ServiceNowCustomer service skills are very important.Technical troubleshooting skills a mustAbility to communicate both oral and written.Years of Relevant Experience: 1 to 3 years field experienceJob Summary:Provide technical assistanc...