Help Desk Support Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.
Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.
Apply today to help us achieve our mission.
Position Summary
Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated customer service-oriented Associate IT Support Specialist to provide internal technical support in an efficient and accurate manner advise and assist project teams with technology needs and assist with the maintenance and growth of our IT systems. You will be the companys front line for solving IT- related problems.
Ideally the right candidate will be based in the Mexico City MX metropolitan area. This position is not a remote eligible position but has the potential to have some hybrid capabilities depending on the needs of the nearby office location. There will be an expectation to have more in-office vs. work from home days for this role.
Key Responsibilities
Provide day-to-day technical support for employees in a local office and remote environment
Assist with basic monitoring of office systems and devices to ensure normal operation
Troubleshoot and support operating systems applications hardware and VoIP tools
Assist with desktop and laptop setup replacements and basic hardware upgrades
Track and maintain hardware and software inventory
Support employee onboarding and offboarding including account setup device provisioning and basic user orientation.
Document common issues solutions and IT procedures in a clear and organized manner
Assist senior IT staff with IT projects deployments and system changes
Help maintain local office IT equipment including network AV and conference room technology
Skills and Requirements
02 years of experience in an IT support help desk or technical support role
Basic experience supporting Windows and/or macOS endpoints
Familiarity with Microsoft 365 tools such as Outlook Teams OneDrive and SharePoint
Exposure to device management tools (Intune MDM or similar) is a plus 1
Basic understanding of networking concepts (Wi-Fi switches IP addressing)
Familiarity with conferencing and AV tools such as Zoom Microsoft Teams or conference room systems (e.g. webcams microphones TVs)
Experience with ticketing systems such as Zendesk Jira or similar is a plus
Comfortable assisting users both in-person and remotely
Willingness to learn new technologies and follow established IT processes
Ability to occasionally assist outside normal business hours for urgent issues
Why work at Delinea
Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart self-motivated and collaborative.
What we offer in return is meaningful work a culture of innovation and great career progression.
At Delinea our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen value different perspectives and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Try Delinea's intelligent PAM, authorization, and identity security solutions to secure privileged access across your organization in real time.
